Managed Threat Response

Managed Threat Response

Others Stop at Notification.
We Take Action.

24/7 threat hunting, detection, and response delivered by an expert team as a fully-managed service

Threat Notification Isn’t the Solution – It’s a Starting Point

Other managed detection and response (MDR) services simply notify you of attacks or suspicious events. Then it’s up to you to manage things from there.

With Sophos MTR, your organization is backed by an elite team of threat hunters and response experts who take targeted actions on your behalf to neutralize even the most sophisticated threats.

“Clients with successful SOCs put the premium on people rather than process and technology. People and process overshadow technology as predictors for SOC success or failure.”

Gartner, “How to Plan, Design, Operate and Evolve a SOC” (2018)

Take Action Against Threats With a Dedicated Team of Response Experts

Sophos MTR arms you with a highly-trained team of threat hunters and response experts who:

  • proactively huntProactively hunt for and validate potential threats and incidents
  • available informationUse all available information to determine the scope and severity of threats
  • ApplyApply the appropriate business context for valid threats
  • Initiate actionsInitiate actions to remotely disrupt, contain, and neutralize threats
  • actionable adviceProvide actionable advice for addressing the root cause of recurring incidents
radar-threats-scanning

Complete Control and Transparency

We do the work, but you own the decisions. This means you control how and when potential incidents are escalated, what response actions (if any) you want us to take, and who should be included in communications.

Sophos MTR features three response modes so you can choose the best way for our MTR team to work alongside you during incidents:

Notify

Notify

We notify you about the detection and provide details to help you with prioritization and response

Collaborate

Collaborate

We work with your internal team or external point(s) of contact to respond to the detection

Authorize

Authorize

We handle containment and neutralization actions and inform you of the action(s) taken

Machine-Accelerated Human Response

Built on our Intercept X Advanced with EDR technology, Sophos MTR fuses machine learning technology and expert analysis for improved threat hunting and detection, deeper investigation of alerts, and targeted actions to eliminate threats with speed and precision. 

cube

The Capabilities of a Modern SOC Delivered as a Fully-Managed Service

Sophos MTR features two service tiers (Standard and Advanced) to provide a comprehensive set of capabilities for organizations of all sizes and maturity levels.

Experiencing an active cyber attack?

If you need immediate assistance but are not already a Sophos MTR customer, we can still help. With Sophos Rapid Response, we get you out of the danger zone fast with our 24/7 team of incident response experts. Onboarding starts within hours, and the majority of customers are triaged in 48 hours.

Please contact Sophos customer support and inform the representative that you are experiencing an active incident and are interested in the Rapid Response service.

Toll Free: 1-888-SOPHOS-9 (1-888-767-4679)
International: 1-781-494-5800
Local contact information is also available by selecting your region in the “For Critical Cases” orange box on the support page.

High-Fidelity Detection

High-Fidelity Detection

We combine deterministic and machine learning models to spot suspicious behaviors and the tactics, techniques, and procedures used by the most advanced adversaries.

Proactive Defense

Proactive Defense

Combining threat intelligence with newly-discovered indicators of compromise identified through threat hunts, Intercept X proactively protects your environment.

Elite Expertise

Elite Expertise

Our highly-trained team of threat hunters, engineers, and ethical hackers has your back 24/7, investigating anomalous behavior and taking action against threats.

Continuous Posture Improvement

Outcome-Focused Security ™

Every hunt, investigation, and response action results in decision-driving data that is to enhance configurations and automated detection capabilities.

How can we help?

Whether you’re ready to speak with someone about pricing, want to dive deeper on a specific topic, or have a problem that you’re not sure we can address, we’ll connect you with someone who can help.

Gartner, Market Guide for Managed Detection and Response Services, Toby Bussa, Kelly Kavanagh, Sid Deshpande, Craig Lawson, Pete Shoard, 15 July 2019.

Gartner does not endorse any vendor, product, or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.


Gartner, How to Plan, Design, Operate and Evolve a SOC, Anton Chuvakin, Augusto Barros, Anna Belak, 6 September 2018.

Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.