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Sophos Fusion
Your Sophos TAM integrates seamlessly into Sophos Fusion - operating as an extension of your team to maximize your experience.
Service offerings
Sophos TAM Services provide proactive technical guidance, operational support, and advocacy to help you get greater value from your Sophos security investment.
Choose TAM Services for access to a regional team of Technical Account Managers, or TAM Plus for a named TAM and an expanded level of personalized technical engagement.
Onboarding and Personalized Engagement
Your TAM engagement begins with a discovery session, a review of your deployed Sophos products and relevant support history, and agreement on how your teams will work together.
TAM Services provides access to a regional pool of Technical Account Managers, while TAM Plus provides a named TAM who serves as your primary technical contact and advocate within Sophos. Both services establish clear communication, engagement, and escalation pathways from the outset.
Proactive Support and Service Coordination
Maintain visibility of your technical priorities through regular engagement, proactive communications, and coordinated support. Your TAM monitors relevant support cases, assists with escalations, and helps coordinate the appropriate resources across Sophos Support, MDR, Product, Professional Services, and your account team.
Customers also receive curated technical and security information, relevant advisories, known-issue notifications, release information, best-practice guidance, and assistance communicating product feedback and feature requests. TAM Plus provides a more frequent, personalized operating rhythm, including quarterly service reviews and product roadmap updates
Technical Health and Optimization
Improve the health and effective use of your Sophos environment through evidence-based technical reviews and actionable recommendations. Your TAM reviews supported Sophos Central, Endpoint, and Firewall configurations to identify operational, configuration, adoption, and security improvement opportunities.
Engagement may also include product topology and adoption reviews, guidance for significant changes or upgrades, and release-planning support. TAM Plus expands this offering with quarterly system health checks and an annual Security Posture Assessment, subject to product coverage and applicable prerequisites
MDR Alignment and Security Insights
For customers with an applicable Sophos MDR service, your TAM helps connect technical account management with MDR operations. This includes coordinating with MDR teams, reviewing relevant reporting, providing customized tenant-health insights, and supporting follow-up after material incidents.
TAM Plus adds deeper MDR engagement through monthly tenant-health analytics, quarterly customized MDR reporting and analysis, and assistance developing applicable XDR use cases such as detection rules, suppression rules, and search queries
