Sophos Partner Care

Your 24x7 team dedicated to providing quoting, licensing and general partner account support. Sophos Partner Care is your single point of contact to seamlessly and efficiently resolve all your operational, non-technical questions.

Sophos Partner Logo

Contact Sophos Partner Care for Queries On:

  • Quote Support
  • Licensing Management
  • Partner Portal Guidance
  • Partner Account Management
  • NFR Offerings
  • More

How to Reach Us


You can reach the team via phone or via the support portal 24/7.

Premium Support

Support Portal

For technical support, the Sophos Support team is ready to help and the Channel Service Center can assist with marketing requests like co-branding sent to csc@sophos.com.

Sophos Partner Help Center

Are you a Sophos Partner and need assistance with the partner portal, marketing, technical support, or more? You’re in the right place. Below you’ll find help resources for all your partner needs. If you have a sales query, please contact your Sophos sales representative or distributor directly.

Sophos Partner Care

Our Partner Care team is your single point of contact to resolve all your operational, non-technical questions seamlessly and efficiently.

Reach out to Partner Care for queries on:

  • Licensing and license extensions
  • Partner account, partner program, NFR
  • Partner portal support
  • Credit rebook and orders
  • RMA

Availability

Free of charge for all Sophos Partners. You can reach the team via phone, email or live chat 24 hours a day, Monday to Friday.

Contact Details

Go to the support pages and choose the contact method that works best for you.

Useful Links

Below you can find tips for the most common Partner Portal questions, and links to some help pages with additional resources.

Sophos Channel Service Center

The Sophos Channel Service Center acts like your dedicated marketing agency and is free of charge for Sophos partners. You’ll get:

  • Co-branded materials like email templates, presentation decks, sales tools, banners and graphics, social media and website content, datasheets, and much more
  • Help to identify the right tools, campaigns, and timing
  • Bespoke assistance with Sophos co-marketing campaigns to build your pipeline

Availability

Free of charge for all Sophos Partners

Contact Details

Just send an email to csc@sophos.com and describe your goals, the topic you’d like to push, and the audience you’d like to reach, and we’ll get in touch with you.

Useful Links

Sophos Partner Support

Sophos Technical Support is available to provide comprehensive support provided by highly trained technical support representatives.

  • 24X7 Multi-channel Support
  • Advanced Hardware replacement for appliances
  • Automatic software downloads and updates

Availability

All Sophos partners have access to Enhanced support at no cost. VIP Access and TAM like services are available to some qualifying partners. Partners can also purchase additional services like Enhanced Plus or TAM to meet their business needs.

Contact Details

Go to the support pages and choose the contact method that works best for you.

Useful Links