Sophos Partner Help Center
Are you a Sophos Partner and need assistance with the partner portal, marketing, technical support, or more? You’re in the right place. Below you’ll find help resources for all your partner needs. If you have a sales query, please contact your Sophos sales representative or distributor directly.
Sophos Partner Care
Our Partner Care team is here for you to give you support and advice on:
- Access issues with Partner Portal, Central Dashboard, and SophosID
- Licensing and ordering
- Deal registration and requesting incumbency
- Multi-factor authentication and resets
- Updating company and contact details
- Managing users in the partner portal
- Managing roles like lead and renewal contacts, MDF contacts and partner portal administrators
- Retrieving information on your Sophos partner program tier and Sophos channel team contacts
Availability
Free of charge for all Sophos Partners
Contact Details
Go to the support pages and choose the contact method that works best for you.
Useful Links
Below you can find tips for the most common questions we receive, and links to some help pages with additional resources.
- Accessing the Sophos Partner Portal
- How to self-administer Partner Portal
- Partner Portal Dashboard: Creating a new trial customer or monthly customer account
- How to add new administrators to the Sophos Partner Portal and Sophos Central Partner Dashboard
- Sophos Central Partner Dashboard – you currently have no Sophos Central customers
- Sophos Partner Portal: FAQs for multi-factor authentication for Sophos Central Partner only
- Quick Guide to Sophos Portals, Services, and Tools (available via the Sophos Partner Portal)
Sophos Channel Service Center
The Sophos Channel Service Center acts like your dedicated marketing agency and is free of charge for Sophos partners. You’ll get:
- Co-branded materials like email templates, presentation decks, sales tools, banners and graphics, social media and website content, datasheets, and much more
- Help to identify the right tools, campaigns, and timing
- Bespoke assistance with Sophos co-marketing campaigns to build your pipeline
Availability
Free of charge for all Sophos Partners
Contact Details
Just send an email to csc@sophos.com and describe your goals, the topic you’d like to push, and the audience you’d like to reach, and we’ll get in touch with you.
Useful Links
- Video demo
- Marketing tools on the Sophos Partner Portal
Sophos Partner Support
Sophos Technical Support is available to provide comprehensive support provided by highly trained technical support representatives.
- 24X7 Multi-channel Support
- Advanced Hardware replacement for appliances
- Automatic software downloads and updates
Availability
All Sophos partners have access to Enhanced support at no cost. VIP Access and TAM like services are available to some qualifying partners. Partners can also purchase additional services like Enhanced Plus or TAM to meet their business needs.
Contact Details
Go to the support pages and choose the contact method that works best for you.
Useful Links
- Support pages: www.sophos.com/support
- Support plans
- Support services guide