Incident Response Services Retainer

Ensure you have an elite team of incident response experts on standby to get you back to business quickly in the event of a breach

Experiencing a Cyberattack? Download Solution Brochure

Immediate Access to Breach Response Services

The Sophos Incident Response Services Retainer is an annual subscription that gives you on-demand access to a team of incident response experts that will rapidly stop active attacks and get you back to normal operations.

Solution Brochure

Benefits of the Incident Response Services Retainer

Faster Response

Pre-arranged service terms and conditions ensure that no time is wasted when responding to an active attacker


Discounted IR Services Rates

Discounted pricing on fixed-fee incident response services means you don’t have to worry about hidden remediation costs


Includes Incident Preparedness Resources

A vulnerability assessment report and Health Check help improve your security posture and reduce the likelihood of a breach


Threat Intelligence Briefings

Monthly threat intelligence briefings delivered by incident response experts provide the latest insights and best practices


Predictable Pricing and Aligned Incentives

Traditional incident response services and retainers require organizations to purchase “buckets of hours” that determine the maximum time the service provider will spend responding to an attack. Reach that time limit and work stops until a new “bucket of hours” is purchased. This makes response costs unpredictable, and worse, incentivizes service providers to charge for more time rather than getting you back to normal operations quickly and efficiently.

The Sophos Incident Response Services Retainer provides discounted rates on a fixed-cost, 45-day services engagement that’s priced based on the total number of devices in your organization.


Number of devices

Discount on Sophos Rapid Response







More Organizations Trust Sophos for Threat Detection and Response Services Than Any Other Provider in the World


A Gartner Peer Insights Customers’ Choice for Managed Detection and Response


Rated the Number 1 MDR solution by customers in the G2 Winter 2024 Grid Reports


Exceptional results in the first-ever MITRE Engenuity ATT&CK Evaluation of Security Service Providers


Representative Vendor in the Gartner Market Guide for Managed Detection and Response Services


A Leader in the 2024 Frost Radar report for Global Managed Detection and Response


Why Sophos

Experiencing an Active Cyberattack?

If you are in the middle of an active attack, call us immediately to speak with one of our Incident Advisors. Our team will advise on the fastest, most effective plan of action, with most customers fully triaged within 48 hours.

Experiencing an active incident and are interested in the Rapid Response service?
Call your regional number below at any time to speak with one of our Incident Advisors.

Australia: +61 272084454
Austria: +43 73265575520
Canada: +1 7785897255
France: +33 186539880
Germany: +49 61171186766
Italy: +39 0294752897
Netherlands: +31 162708600
Spain: +34 913758065
Sweden: +46 858400610
Switzerland: +41 445152286
United Kingdom: +44 1235635329
USA: +1 4087461064 

Get Immediate Help