Sophos Named a Customers’ Choice in 2026 Gartner® Peer Insights™ Voice of the Customer for Email Security

Sophos, a global cybersecurity leader, today announced it has been named a Customers’ Choice vendor in the 2026 Gartner® Peer Insights™ Voice of the Customer for Email Security report. This marks Sophos’ entry into the Gartner® Peer Insights™ Voice of the Customer for Email Security and Sophos’ first ever with a Customer’s Choice distinction for Email Security. 

According to the report, Sophos earned a 4.8 out of 5.0 overall rating, based on 235 customer reviews along with a 97% willingness to recommend as of March 2026. 

This Customers’ Choice distinction for Email Security joins Sophos’ existing Customers’ Choice distinctions that span Managed Detection and Response (MDR), Endpoint Protection Platforms (EPP), Extended Detection and Response (XDR), and Network Firewalls.  This makes Sophos the only vendor recognized as a Customers’ Choice across all five markets. A distinction we believe underscores the strength of the Sophos AI-Native Cybersecurity Defense System, which protects more than 625,000 organizations worldwide.

The Gartner Peer Insights Voice of the Customer report aggregates feedback and ratings from end-user professionals who have direct experience with the product or service. The Customers’ Choice distinction recognizes vendors that meet or exceed both the market average for Overall Experience and User Interest and Adoption.

Sophos Email protects organizations from advanced email-based threats, including AI-accelerated phishing, business email compromise (BEC), and malware-based attacks. Every inbound message runs through more than 20 AI and ML models, including natural language processing (NLP), to identify and block threats before they reach users’ inboxes, including identifying hidden or unusual instructions that do not match normal business communication patterns. Comprehensive user awareness training and phishing simulations enhance the defense frontline, helping organizations quantify and reduce user-driven email risk.

Sophos Email delivers the strongest first line of defense against AI-accelerated email threats, and it is also a control point in the company’s Defense System, the architecture that connects Sophos and third-party control points so they work as one. A threat detected in email can automatically trigger a coordinated response across every connected control point, so attacks that cross multiple layers are caught and contained early. And because intelligence compounds across the 625,000+ organizations Sophos defends, every threat seen in one environment sharpens protection for all.

Sophos Email supports a wide range of deployment models, including environments managed directly by customers as well as those delivered through partner and managed service provider ecosystems. High levels of customer satisfaction at scale reflect the solution’s ability to deliver consistent security outcomes across varied operational models and organizational requirements.

Here are some examples of what customers had to say about Sophos Email:

"We use Sophos Email to protect our emails from all known and unknown email threats. It effortlessly detects phishing, viruses, ransomware, and impersonation attempts among other threats thereby keeping our emails and data safe/secure. Sophos Email effortlessly blocks threats before reaching users and this makes it super effective."  – Information Technology Assistant in the Healthcare and Biotech Industry, $500M-$1B, Review Link

"We use Sophos Email to defend our business email system against advanced email-based threats including malware, phishing, and BEC. It has been working well thanks to its AI powered protection, URL analysis and smooth integration with Microsoft and Google Workspace. It not only protects our emails but also makes user training easy." – Director in the IT Services Industry, $50M-$250M, Review Link

"The initial deployment and setup went very smoothly and was pain free. The support and guidance from Sophos throughout this was excellent. Since then we've had very good communication with Sophos and any queries have been dealt with promptly. Our account manager has always been easy to reach when required and ongoing support very good."  – Engineer in the Construction Industry, $50M-$250M, Review Link

To learn more about how Sophos Email can help your organization, visit: https://www.sophos.com/en-us/products/sophos-email 

Disclaimer 

Gartner, Gartner Peer Insights ‘Voice of the Customer’: Email Security, Peer Contributors, 30 June 2026

Gartner®, Peer Insights™, Voice of the Customer for Managed Detection and Response, Peer Contributors, 31 March 2026

Gartner®, Peer Insights™, Voice of the Customer for Endpoint Protection Platforms, Peer Contributors, 23 May 2026

Gartner®, Peer Insights™, Voice of the Customer for Extended Detection and Response, Peer Contributors, 23 May 2025

Gartner®, Peer Insights™, Voice of the Customer for Network Firewalls, Peer Contributors, 30 May 2024

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