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MSP CHALLENGES
More demands. More complexity. More pressure on MSPs.
Managed security is the fastest-growing segment of the MSP market, expanding at a pace of around 14% per year. Customers now expect stronger cybersecurity protection, faster threat response, and strategic guidance.
At the same time, MSPs face rising operational complexity, resource constraints, and mounting pressure to protect margins as they grow. To capture the opportunity and stay competitive, MSPs need a better system to deliver cybersecurity services efficiently at scale.
Rising customer expectations
Customers increasingly expect cybersecurity services with CISO-level support, proactive threat protection, and trusted expertise, creating pressure for MSPs to expand capabilities and deliver more value.
Tool and operational complexity
Managing multiple security products, vendors, and management consoles reduces efficiency, increases overhead, and makes it harder to scale service delivery.
Pressure to protect profitably
MSPs need to increase recurring revenue, differentiate their offerings, and support more customers without adding significant operational burden or costs.
Sophos MSP Perspectives 2026 Report
Discover how MSPs are becoming the de facto CISOs for their customers, driving compliance-led security outcomes, and adapting their operations to meet growing demand for cybersecurity leadership.
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