A simple approach to comprehensive support.
At Sophos, we understand that support needs to be comprehensive
and aligned to the needs of your organization. We also believe it should
be simple and easy to use – with a highly trained technical support
representative available to you 24/7, should you need it.
Sophos UTM9 Technical Support plans are designed to support our UTM9 products.*
As a UTM9 customer, you have 2 options for support:
UTM9 Web: Included with the purchase of the UTM9 base license and offers return and replace hardware replacement for the period of 1 year as well as unlimited access to web based self-help support such as the Sophos Knowledgebase and User forums
UTM9 Premium:This support plan provides you with 24x7 technical support direct from Sophos support engineers, access to automatic software updates and upgrades and Advanced RMA replacement.
||UTM 9 Web
||UTM 9 Premium
||Premium Support Contract
|New Software Releases
||Included with purchase of software
||24/7, Phone, Email
|Hardware Replacement Level
||Return and Replace
*For support on our XG Firewall products, please see the XG Firewall Support Plans.
To get further information and to purchase your plan today
Contact your Sophos authorized reseller