Managed Detection and Response (MDR)
Our highly skilled experts monitor, investigate, and respond to threats 24/7 — executing immediate, human-led and advanced AI response actions to stop attacks.
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Sophos Managed Detection and Response (MDR) Overview
38 min
Our security experts detect and neutralize threats 96% faster than the industry average for internal SOC teams.
500+
Experts in threat intelligence, analysis, data engineering, data science, threat hunting, adversary tracking, and incident response across seven global SOCs.
91%
The percentage of ransomware attacks that start outside normal weekday business hours. 24/7 detection and response is critical.
Sophos is the highest-rated and most-reviewed MDR service
In Gartner’s 2024 Voice of the Customer Report for Managed Detection and Response Services, Sophos once again had the highest number of reviews among all vendors in the report. As of September 2024, Sophos scored a 4.9/5.0 rating based on 344 customer reviews.
YOUR CHALLENGES
Cybersecurity is too complex and changes too fast to be effectively managed by most organizations alone.
With Sophos MDR, our expert team stops advanced human-led attacks and takes immediate action to neutralize threats on your behalf, enabling you to focus on what matters most – driving your business forward.
Ever-evolving threat landscape
Modern threats are increasingly sophisticated and can evade traditional security tools and technologies.
Cybersecurity resource constraints
Organizations often lack the resources and expertise needed to detect and respond to attacks 24/7.
Security tool sprawl
Disparate security tools cause alert fatigue and management complexity, resulting in a weakened security posture.
MDR that meets you where you are
Sophos MDR is a managed security service that enables you to complete your security and business objectives.
Instant AI-accelerated security operations center (SOC).
Our team of global cybersecurity experts monitors your environment for threats 24/7.
Proactive threat hunting uncovers adversary activities and eliminates elusive threats.
Full-scale incident response to fully-eliminate adversaries. No caps or extra fees.
Keep the cybersecurity software you already have and get more ROI from your technology investments.
Customize the level of service to meet your specific needs with flexible response modes.
FEATURES
24/7 managed threat detection and response
Sophos MDR is customizable with different service tiers and threat response options. Let the Sophos MDR operations team execute full-scale incident response, work with you to manage cyberthreats, or notify your internal security operation teams any time threats are detected. Our team quickly learns the who, what, when, and how of an attack and can respond to threats in minutes.
Key capabilities
24/7 threat monitoring and response
We detect and respond to threats before they can compromise your data or cause downtime, leveraging deep threat expertise and advanced AI-powered tools. Backed by seven global security operations centers (SOCs), Sophos MDR provides around-the-clock coverage.
Full-scale incident response
When we identify an active threat, Sophos MDR can execute an extensive set of response actions on your behalf to remotely disrupt, contain and fully-eliminate the adversary. Benefit from unlimited full-scale incident response with no caps and no extra fees with a Sophos MDR Complete subscription.
Expert-led threat hunting
Proactive threat hunts performed by highly trained analysts uncover and rapidly eliminate more threats than security products can detect on their own. The Sophos MDR operations team can also use third-party vendor telemetry to conduct threat hunts and identify attacker behaviors that evaded detection from deployed toolsets.
Threat containment
For organizations that choose not to have Sophos MDR perform full-scale incident response, the Sophos MDR operations team can execute threat containment actions, interrupting the threat and preventing spread. This reduces workload for internal security operations teams and enables them to rapidly execute remediation actions.
Breach protection warranty
Included with Sophos MDR Complete subscriptions, the Sophos Breach Protection Warranty covers up to $1 million in response expenses. There are no warranty tiers, minimum contract terms, or additional purchase requirements.
Root cause analysis
Along with proactive recommendations to improve your security posture, we perform root cause analysis to identify the underlying issues that led to an incident, and provide guidance to address security weaknesses so they cannot be exploited in the future.
Compatible with non-Sophos tools
Sophos MDR can integrate telemetry from third-party endpoint, firewall, network, identity, email, backup and recovery, and other technologies. Sophos offers seamless integration with a broad, open ecosystem of technology partners to deliver superior cybersecurity outcomes.
Reports and service insights
Sophos Central is your single dashboard for real-time alerts, reporting, and management. Detailed reports and executive dashboards provide insights into security investigations, cyberthreats, and your security posture. Learn more about MDR service insights.
Flexible service tiers and response modes
Customize your Sophos MDR service with different service tiers and threat response modes. We can execute full-scale incident response on your behalf or collaborate with you to manage security incidents with detailed threat notifications and guidance.
Endpoint protection included
Sophos MDR analysts can use telemetry from your existing endpoint protection solution to detect and respond to threats targeting your computers and servers. Alternatively, switch to Sophos Endpoint for superior protection — included at no additional cost.
Setting you up for success
Direct call-in support
Your team has direct call-in access to our security operations centers (SOC) to review potential threats and active incidents. The Sophos MDR operations team is available 24/7/365 and backed by support teams across 26 locations worldwide.
Guided onboarding
Remote onboarding assistance provides hands-on support for smooth and efficient deployment, ensures best practice configurations, and delivers training to maximize the value of your MDR service investment. Available as an optional additional purchase.
Dedicated incident response lead
We provide you with a Dedicated Incident Response Lead who collaborates with your internal team as soon as we identify an incident and works with you until the incident is resolved.
Intelligence briefings
Weekly Sophos MDR “ThreatBrief” bulletins and monthly “ThreatCast” webinars — exclusive to Sophos MDR customers — provide insights into the latest threat intelligence and security best practices.
Sophos account health check
We continuously review settings and configurations for endpoints managed by Sophos MDR and make sure they are running at peak levels. Compare your account health score with other organizations, track your score over time, and fix issues with a single click.
Backed by Sophos X-Ops
Sophos X-Ops brings together deep expertise across the attack environment. Our elite teams provide unparalleled threat intelligence and continuously build and deploy new detection rules on your behalf, to protect against active adversaries as they evolve their tactics.
The most robust MDR service for Microsoft environments
Extend your team with Microsoft Certified experts who monitor, investigate, and respond to Microsoft Security alerts 24/7 and execute immediate, human-led response actions to confirmed threats.
Learn more about Sophos MDR for Microsoft Defender
Sophos MDR is compatible with the cybersecurity tools you already have
We can provide the technology you need from our award-winning portfolio, or our analysts can leverage your existing cybersecurity technologies to detect and respond to threats.
Sophos MDR service tiers
| Sophos MDR Essentials | Sophos MDR Complete | |
|---|---|---|
| 24/7 expert-led threat monitoring and response | ||
| Compatible with non-Sophos security products | ||
| Weekly and monthly reporting | ||
| Monthly intelligence briefing: “Sophos MDR ThreatCast” | ||
| Sophos account health check | ||
| Expert-led threat hunting | ||
| Threat containment: attacks are interrupted, preventing spread | ||
| Direct call-in support during active incidents | ||
| Full-scale incident response: threats are fully eliminated | ||
| Root cause analysis | ||
| Dedicated Incident Response Lead | ||
| $1 Million Breach Protection Warranty |
|
RELATED PRODUCTS AND SERVICES
Cybersecurity for all your needs
Sophos Managed Risk
Service add-on: Reduce cybersecurity risk with proactive attack surface vulnerability management, delivered as a service.
- Eliminate blind spots with attack surface management
- Automated risk-based vulnerability prioritization
- Remediation guidance from Sophos experts
- Collaborates with Sophos Managed Detection and Response (MDR)
- Powered by market-leading Tenable technology
Sophos Endpoint
Included with Sophos MDR: The industry’s strongest endpoint protection, blocking threats before they require manual investigation.
- Easy to set up and manage
- Threat surface reduction blocks common attack vectors
- Airtight ransomware protection and anti-exploitation
- AI-powered malware protection blocks unknown threats
- Adaptive context-sensitive defenses
- Industry-leading results in third-party testing
Sophos XDR
Included with Sophos MDR: Empower your security team to defend against active adversaries with extended detection and response (XDR) tools.
- Gain insights into evasive threats
- Optimize your investigations with streamlined workflows
- Accelerate and automate response
- Leverage a fully integrated portfolio of Sophos products
- Integrate with your existing cybersecurity tools
- Includes endpoint protection and EDR features as standard
With decades of experience and knowledge as a security technology vendor, Sophos has considerable expertise when it comes to how cyberattacks impact and unfold across enterprise infrastructure.
Industry-leading MDR
Learn about our 24/7 monitoring, threat hunting, and response capabilities
Flexible service
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Trusted experts
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See why customers choose Sophos MDR
A Leader in the 2024 IDC MarketScape for Worldwide Managed Detection and Response Services
A Gartner Peer Insights Customers’ Choice for Managed Detection and Response
Rated a Leader by customers in the G2 Fall 2024 Grid Reports
Strong results in MITRE Engenuity™️ ATT&CK®️ Evaluations for Managed Services
A Leader in the 2024 Frost Radar report for Global Managed Detection and Response
Customer Success
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Frequently asked questions
Why should I deploy MDR - Managed Detection and Response?
Sophos MDR provides 24/7 monitoring by cybersecurity experts who detect and respond to threats, alert you to suspicious activity, and fully remediate security incidents on your behalf. Using advanced AI threat protection, proactive threat hunting, and in-depth investigations, it ensures fast, comprehensive threat elimination. Sophos MDR works with your existing tech stack, offering scalable and customizable security as a service. Extend your in-house team or free up your staff to work on business enablement.
What are the benefits of deploying Sophos MDR?
The top benefits of deploying Sophos MDR include 24/7 threat detection and response by skilled experts, rapid response to threats with an industry-leading average response time, and proactive threat hunting to detect evasive adversary activities that automated tools miss. Sophos managed services consolidate security technology to improve ROI from your existing investments, providing immediate action to neutralize threats and safeguard business operations. The managed detection and response service enhances security and reduces the risk of data compromise.
Who should deploy Sophos Managed Detection and Response (MDR)?
Sophos Managed Detection and Response is ideal for organizations of all sizes looking to enhance cybersecurity, especially those lacking a dedicated in-house security operations team or with limited security resources and skills. Businesses needing improved response times to cyber threats, and those aiming to detect advanced threats bypassing traditional tools, benefit greatly. Sophos managed detection and response service maximizes ROI from existing cybersecurity investments and provides comprehensive incident response services for effective threat management.
What are some common use cases for Sophos MDR?
Common use cases for Sophos MDR include 24/7 threat monitoring, allowing IT and security teams to stay ahead of threats. It accelerates threat response by reducing mean-time-to-respond from hours to minutes. For example, if a ransomware attack begins outside of normal business hours, Sophos MDR can detect and neutralize it quickly, minimizing damage. The service also detects threats that traditional tools miss, such as identifying credential theft from phishing attacks. Sophos MDR consolidates various security technologies, filters redundant alerts, and focuses on confirmed threats. It enhances cybersecurity through proactive threat hunting, identifying suspicious activity and providing immediate incident response. These capabilities ensure comprehensive protection and efficient management of cyber threats.
What are the key features of Sophos MDR?
Key features of Sophos MDR include continuous expert-led threat monitoring by Sophos analysts, human-led threat response actions, and industry-leading response times. Proactive threat hunting identifies sophisticated attacker behaviors, while integration with existing cybersecurity technologies enhances visibility, detection and response. Leveraging seven global security operations centers, Sophos MDR provides comprehensive 24/7 coverage, eliminating noisy alerts and ensuring fast, accurate, and threat elimination.