Sophos has been named a 2026 Gartner® Peer Insights™ Customers' Choice in the 2026 Gartner® Peer Insights™ Voice of the Customer for Managed Detection and Response (MDR). 

This marks our second Gartner Peer Insights Customers' Choice distinction of 2026, coming off the heels of Sophos’ fifth consecutive Customers' Choice for Endpoint Protection Platforms in January 2026. 

Since Gartner began generating Voice of the Customer (VoC) reports for the MDR category, Sophos has been recognized as a Customers’ Choice vendor in every iteration of the report. This recognition is based directly on customer feedback, and we’re truly thankful to our customers for taking the time to share their experiences.

In the 2026 VoC report for MDR, Sophos has an overall rating of 4.8 / 5.0 based on 290 reviews, making Sophos the most-reviewed vendor in the report. To go with this, customers rated Sophos with a 95% Willingness to Recommend score.

We believe these results reflect Sophos’ mission to deliver superior cybersecurity outcomes for our customers through powerful, comprehensive end-to-end solutions.

Recognition driven by real customer experiences

Gartner Peer Insights is a free peer review and ratings platform designed for enterprise software and services decision makers. We feel being named a Customers' Choice reflects both high overall ratings and strong willingness to recommend, consistently validating Sophos’ commitment to customer success. 

We are incredibly grateful to our customers worldwide for their continued trust and feedback, which directly contribute to shaping and improving Sophos’ solutions.

Here are some examples of what customers had to say about Sophos MDR: 

“Our overall experience with Sophos MDR has been very positive. The team monitors our infrastructure 24x7 and alerts us to any malicious activity. This service is not only helping us to stay protected but also reducing the burden on our internal team.” – Cloud Support Engineer in the Software Industry, $3B-$10B. Review Link

"Sophos MDR has dramatically reduced our cyber risk by cutting incident response times from days to hours. The 24x7x365 monitoring and remediation service has proven its worth multiple times, identifying and stopping active attacks before any damage can be done." – IT Manager in the Manufacturing Industry, $50M-$250M. Review Link

"The Sophos MDR service is an exceptionally great product altogether. It is extremely suitable in these tough times of cybersecurity issues which are growing and getting more and more complex.” – IT Manager in the IT Services Industry, $500M-$1B. Review Link

"We have been using Sophos MDR to protect our organization's endpoints and servers and it has been a game changer. Their team is constantly monitoring, quickly identifying issues and fixing them. They make my job easier." – Manager of IT Services in the Government Industry, Gov’t/PS/ED <5,000 Employees. Review Link

Disclaimer:

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

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Gartner, Gartner Peer Insights ‘Voice of the Customer’: Managed Detection and Response, Peer Contributors, 31 March 2026