Sophos Rapid Response
Lightning-fast incident response
Sophos Rapid Response provides incredibly fast assistance, identifying and neutralizing active threats against your organization – delivered by an expert team of incident responders. Whether it is an infection, compromise, or unauthorized access attempting to circumvent your security controls, we have seen and stopped it all.
Experiencing an active incident and are interested in the Rapid Response service?
Call your regional number below at any time to speak with one of our Incident Advisors.
USA: +1 4087461064
Australia: +61 272084454
Canada: +1 7785897255
France: +33 186539880
Germany: +49 61171186766
United Kingdom: +44 1235635329
Sweden: +46 858400610
Italy: +39 02 873 17993
45 Days of 24/7 Monitoring and Response
The Sophos Rapid Response team are specialists at neutralizing active threats. The moment the incident is resolved and the immediate threat to your organization is neutralized, we transfer you to Sophos MDR Complete, our top-tier service, in “authorize” threat response mode. This provides around-the-clock proactive threat hunting, investigation, detection, and response.
Should the threat return or a related threat emerge, we will be there ready to respond at no additional cost to you. If you are under attack for 45 days, we defend you for 45 days during your subscription term.
Traditional Incident Response (IR) services are priced hourly, so you risk underestimating the time required to fully mitigate a threat. This leaves you open to needing to purchase additional hours. Worse, it incentivizes the traditional IR service to maximize the number of hours their response takes.
Sophos Rapid Response offers a fixed-fee pricing model with no hidden costs, determined by the number of users and servers in your estate. And it’s delivered remotely, so we can initiate response actions on day one. It is in our interest, and yours, to get you out of the danger zone as expeditiously as we can, as time is never a factor in cost. The Sophos Rapid Response service is available for both existing Sophos customers as well as non-Sophos customers.
~ 2 hours
Average time to begin onboarding is within hours
Ongoing expert monitoring and response
Majority of customers are triaged in two days or less
Threat hunting, detection, and incident response