Sophos Emergency Incident Response
Lightning-fast incident response
Sophos Emergency Incident Response provides incredibly fast assistance, identifying and neutralizing active threats against your organization. Whether it’s an infection, compromise, or unauthorized access attempt to circumvent your security controls, our 24/7 team of remote and onsite incident responders have seen and stopped it all.
Experiencing an active incident and are interested in the Emergency Incident Response service?
Call your regional number below at any time to speak with one of our Incident Advisors.
Australia: +61 272084454
Austria: +43 73265575520
Canada: +1 7785897255
France: +33 186539880
Germany: +49 61171186766
Italy: +39 0294752897
Japan : +81 50-4560-2850
Switzerland: +41 445152286
United Kingdom: +44 1235635329
USA: +1 4087461064
Get immediate help
Discover Sophos Incident Response Services Retainer
Every second counts during an attack
When responding to an active threat, it’s imperative that the time interval between the initial indicator of compromise and full threat mitigation is as brief as possible. As an adversary progresses through the cyber kill chain, time is of the essence in preventing a breach.
Sophos Emergency Incident Response gets you out of the danger zone fast with our 24/7 team of remote incident responders, threat analysts, and threat hunters. How fast? Onboarding starts within hours, and the majority of customers are triaged within 48 hours. Sophos Emergency Incident Response service is available for both existing Sophos customers as well as non-Sophos customers.
Rapid identification and neutralization of active threats
Online support
Sophos can deploy resources to your location
Digital forensics
Capture and analysis of data to identify IoCs and track adversary activity
Threat removal
Eject adversaries from your estate to prevent further damage
Ransom negotiations
Deep knowledge of best practices to ease negotiation and pursue data recovery
VIP treatment
Work with a dedicated point of contact and response lead
Post-incident analysis
Incident report detailing investigation and actions taken
Key metrics
~ 2 hours
Average time to begin onboarding once an active threat is detected
48 hours
Majority of customers are triaged in two days or less
24/7 coverage
Threat hunting, detection, and incident response
Sophos investigative process
The Sophos investigative framework for threat hunting and response is based on the military concept known as the OODA loop: observe, orient, decide, act.
Looking for ongoing managed detection and response?
Sophos’ Managed Detection and Response (MDR) service provides 24/7 threat hunting, detection, and response capabilities delivered by an expert team as a fully managed service.