Sophos Rapid Response Plan | Every Second Counts

Lightning-fast incident response

Sophos Rapid Response provides incredibly fast assistance with identification and neutralization of active threats against your organization, delivered by an expert team of incident responders. Whether it is an infection, compromise, or unauthorized access that is attempting to circumvent your security controls, we have seen and stopped it all.

Please contact Sophos customer support and inform the representative that you are experiencing an active incident and are interested in the Rapid Response service.

Toll Free: 1-888-SOPHOS-9 (1-888-767-4679)
International: 1-781-494-5800
Local contact information is also available by selecting your region in the “For Critical Cases” orange box on the support page.

Every Second Counts During an Attack

When responding to an active threat, it is imperative that the time between the initial indicator of compromise and full threat mitigation be as small as possible. As an adversary progresses through the kill chain, it is a race against time to ensure they are not able to achieve their objectives.

With Sophos Rapid Response, we get you out of the danger zone fast with our 24/7 team of remote incident responders, threat analysts, and threat hunters. How fast? On-boarding starts within hours, and the majority of customers are triaged in 48 hours. The Sophos Rapid Response service is available for both existing Sophos customers as well as non-Sophos customers.

Rapid Identification and
Neutralization of Active Threats

Immediate help

Sophos quickly triages, contains, and neutralizes active threats

Threat removal

Ejects adversaries from your estate to prevent further damage

24/7 monitoring

Incident response and always-on monitoring for 45 days

VIP treatment

Work with a dedicated point of contact and response lead

Post-incident analysis

Threat summary detailing investigation and all actions taken

Predictable pricing

Upfront, fixed cost with no hidden fees

45 Days of 24/7 Monitoring and Response

The Sophos Rapid Response team are specialists at neutralizing active threats. The moment the incident is resolved and the immediate threat to your organization is neutralized, we transition you to our top-tier service, Sophos MTR Advanced in “authorize” threat response mode, providing around-the-clock proactive threat hunting, investigation, detection, and response.

Should the threat return or a related threat emerge, we will be there ready to respond at no additional cost to you. If you are under attack for 45 days, we defend you for 45 days during your subscription term.

Aligned Incentives

Traditional Incident Response (IR) services are priced hourly, leaving you at risk to underestimate the time required to fully mitigate a threat. This leaves you open to needing to purchase additional hours. Worse, it incentivizes the traditional IR service to maximize the number of hours their response takes.

Sophos Rapid Response offers a fixed-fee pricing model with no hidden costs, determined by the number of users and servers in your estate. And it’s delivered remotely, so we can initiate response actions on day one. It is in our interest, and yours, to get you out of the danger zone as expeditiously as we can, as time is never a factor in cost. The Sophos Rapid Response service is available for both existing Sophos customers as well as non-Sophos customers.

Sophos Rapid Response