Sophos Emergency Incident Response

Lightning-fast incident response

Sophos Emergency Incident Response provides incredibly fast assistance, identifying and neutralising active threats against your organisation. Whether it’s an infection, compromise, or unauthorised access attempt to circumvent your security controls, our 24/7 team of remote and on-site incident responders have seen and stopped it all.

Get immediate help

Discover Sophos Incident Response Services Retainer

Every second counts during an attack

When responding to an active threat, it’s imperative that the time interval between the initial indicator of compromise and full threat mitigation is as brief as possible. As an adversary progresses through the cyber kill chain, time is crucial in preventing a breach.

Sophos Emergency Incident Response gets you out of the danger zone quickly with our 24/7 team of remote incident responders, threat analysts, and threat hunters. How quickly? Onboarding starts within hours, and the majority of customers are triaged within 48 hours. Sophos Emergency Incident Response service is available for both existing Sophos customers as well as non-Sophos customers.

Rapid identification and neutralisation of active threats

Online support

Sophos can deploy resources to your location

Digital forensics

Capture and analysis of data to identify IoCs and track adversary activity

Threat removal

Eject adversaries from your estate to prevent further damage

Ransom negotiations

Deep knowledge of best practices to ease negotiation and pursue data recovery

VIP treatment

Work with a dedicated point of contact and response lead

Post-incident analysis

Incident report detailing investigation and actions taken

Download solution brief

Key metrics

~ 2 hours

Average time to start onboarding once an active threat is detected

48 hours

Majority of customers are triaged in two days or less

24/7 coverage

Threat hunting, detection, and incident response

Sophos investigative process

The Sophos investigative framework for threat hunting and response is based on the military concept known as the OODA loop: observe, orient, decide, act.

Introducing the Sophos AI-Native Cybersecurity Defense System.

Sophos Fusion

Sophos DFIR is part of Sophos Fusion, the industry's most complete cyber defense system, engineered for a world where threats move at AI speed.

Sophos DFIR delivers immediate full-service response to active cyberattacks, drawing on context from Sophos Fusion to triage, contain, and eject adversaries faster across every layer.

Learn more about Sophos Fusion

Looking for ongoing managed detection and response?

Sophos’ Managed Detection and Response (MDR) service provides 24/7 threat hunting, detection, and response capabilities delivered by an expert team as a fully managed service.

Learn about Sophos MDR