Sophos MDR Service Tiers

Sophos MDR features two service tiers (Standard and Advanced) to provide a comprehensive set of capabilities for organizations of all sizes and maturity levels.

Regardless of the service tier selected, organizations can take advantage of any of our three Response Modes (Notify, Collaborate, or Authorize) to fit their unique needs.

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Sophos MDR: Standard

24/7 support

24/7 Lead-Driven Threat Hunting

Confirmed malicious artifacts or activity (strong signals) are automatically blocked or terminated, freeing up threat hunters to conduct lead-driven threat hunts. This type of threat hunt involves the aggregation and investigation of causal and adjacent events (weak signals) to discover new Indicators of Attack (IoA) and Indicators of Compromise (IoC) that previously could not be detected.

Unknown threats

Adversarial Detections

Most successful attacks rely on the execution of a process that can appear legitimate to monitoring tools. Using proprietary investigation techniques, our team determines the difference between legitimate behavior and the tactics, techniques, and procedures (TTPs) used by attackers.

Privacy Protection

Security Health Check

Keep your Sophos Central products, beginning with Intercept X Advanced with XDR, operating at peak performance with proactive examinations of your operating conditions and recommended configuration improvements.


Activity Reporting

Summaries of case activities enable prioritization and communication, so your team knows what threats were detected and what response actions were taken within each reporting period.

Sophos MDR: Advanced

Includes all Standard features, plus the following:


24/7 Leadless Threat Hunting

Applying data science, threat intelligence, and the intuition of veteran threat hunters, we combine your company profile, high-value assets, and high-risk users to anticipate attacker behavior and identify new Indicators of Attack (IoA).


Dedicated Threat Response Lead

When an incident is confirmed, a dedicated threat response lead is provided to directly collaborate with your on-premises resources (internal team or external partner) until the active threat is neutralized.

Training and Accreditation

Direct Call-In Support

Your team has direct call-in access to our security operations center (SOC). Our MDR Operations Team is available around-the-clock and backed by support teams spanning 26 locations worldwide.


Enhanced Telemetry

Threat investigations are supplemented with telemetry from other Sophos Central products, extending beyond the endpoint to provide a full picture of adversary activities.


Proactive Posture Improvement

Proactively improve your security posture and harden your defenses with prescriptive guidance for addressing configuration and architecture weaknesses that diminish your overall security capabilities.

Unknown threats

Asset Discovery

For both managed and unmanaged assets, we provide valuable insights during impact assessments, threat hunts, and as part of proactive posture improvement recommendations.

  Intercept X
Intercept X
Advanced with XDR
Intercept X Advanced
with XDR and MDR
Automated malware removal



All the features found in Intercept X Advanced with XDR, plus a 24/7, proactive threat-hunting team that finds, contains, and neutralizes the most sophisticated attacks on your behalf.
Cryptoguard ransomware file protection



Real-time antivirus, anti-malware protection



Cloud-based management console



Sophos Central integration



Synchronized Security Heartbeat



Application control



Web control and URL blocking



Deep-learning malware detection



Root-cause analysis



Exploit prevention



Active adversary detection and prevention



Endpoint detection and response  


Extended detection and response  


Guided investigations  


Deep-learning malware analysis  


Endpoint Isolation  


Live Discover SQL queries  


Live Response command line interface  



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