Sophos Partner Help Center

Are you a Sophos Partner and need assistance with the partner portal, marketing, technical support, or more? You’re in the right place. Below you’ll find help resources for all your partner needs. If you have a sales query, please contact your Sophos sales representative or distributor directly.

Sophos Partner Care

Our Partner Care team is here for you to give you support and advice on:

  • Access issues with Partner Portal, Central Dashboard, and SophosID
  • Licensing and ordering
  • Deal registration and requesting incumbency
  • Multi-factor authentication and resets
  • Updating company and contact details
  • Managing users in the partner portal
  • Managing roles like lead and renewal contacts, MDF contacts and partner portal administrators
  • Retrieving information on your Sophos partner program tier and Sophos channel team contacts

Availability

Free of charge for all Sophos Partners

Contact Details

Go to the support pages and choose the contact method that works best for you.

Useful Links

Below you can find tips for the most common questions we receive, and links to some help pages with additional resources.

Sophos Channel Service Center

The Sophos Channel Service Center acts like your dedicated marketing agency and is free of charge for Sophos partners. You’ll get:

  • Co-branded materials like email templates, presentation decks, sales tools, banners and graphics, social media and website content, datasheets, and much more
  • Help to identify the right tools, campaigns, and timing
  • Bespoke assistance with Sophos co-marketing campaigns to build your pipeline

Availability

Free of charge for all Sophos Partners

Contact Details

Just send an email to csc@sophos.com and describe your goals, the topic you’d like to push, and the audience you’d like to reach, and we’ll get in touch with you.

Useful Links

Sophos Partner Support

Sophos Technical Support is available to provide comprehensive support provided by highly trained technical support representatives.

  • 24X7 Multi-channel Support
  • Advanced Hardware replacement for appliances
  • Automatic software downloads and updates

Availability

All Sophos partners have access to Enhanced support at no cost. VIP Access and TAM like services are available to some qualifying partners. Partners can also purchase additional services like Enhanced Plus or TAM to meet their business needs.

Contact Details

Go to the support pages and choose the contact method that works best for you.

Useful Links