Sophos Customer Success Enables Customers to Maximize the Value of Sophos Solutions, Delivering Overall Greater Cybersecurity Protection

OXFORD, U.K. — 8月 14, 2024 —

Sophos,a global leader of innovative security solutions for defeating cyberattacks, is expanding its commitment to customers and channelpartners with the launch of Sophos Customer Success. The new program features a team of experts whosupport customers throughout their post-sales experience with ongoing security resources and alerts, webinars and other educational information about cyberattacks, such as ransomware and data breaches. Sophos Customer Success also provides guidance on how organizations can maximize their current investment and expand their strategic defenses with other layers of Sophos’ portfolio solutions, including Managed Detection and Response (MDR) services, and endpoint, network, email, and cloud security. Sophos Customer Success experts work hand-in-hand with Sophos’ channel partners and Managed Service Providers (MSPs), augmenting support services already available to customers.

Specifically, Sophos Customer Success provides a Sophos trusted advisor to help customers with everything from onboarding to scaling investments for each organization’s unique and growing ecosystem to best defend against ever-changing cyberattacks. This dedicated support ensures customers have a unified point of contact who can quickly address questions and share relevant and contextual threat intelligence for a cohesive and consistent experience that fosters best cybersecurity practices.

“Following the successful launch of Sophos’ Partner Care earlier this year, we saw an industry-leading opportunity to deliver a similar level of ‘white glove’ service directly to our customers,” said Angela Bucher, vice president of Customer Success, Sophos. “By creating a single point of contact for customers, we’re able to work more seamlesslytoimprove customer satisfaction on many levels. This ‘close touch’ availability also helps partners and MSPs better protect and service their customers. We will work closely together to help customers tap into the full breadth of security capabilities in their existing investment, as well as add-on and integrate other solutions in Sophos’ portfolio.”

The Sophos Customer Success team features two levels of service - a high-touch approach and a tech-touch approach. The high-touch approach involves personalized, hands-on engagement with customers, typically suited for organizations with complex requirements. The tech-touch engagement is more automated and scalable to support partners and MSPs with a larger volume of customers with standardized processes.

“This team empowers partners to better understand customers’ knowledge about their products and services in deployment, and delivers the insights partners need to pinpoint opportunities for scaling with customers,” said Sam Heard, president at Data Integrity Services, a Sophos channel partner. “Sophos Customer Success has been an excellent extension of our partnership with the company - strengthening our customers’ security postures and elevating client satisfaction to new heights.”

More information about Sophos Customer Success is available at Sophos.com.

ソフォスについて

ソフォスは、サイバーセキュリティ業界のリーダー企業として、AI を駆使したプラットフォームや精鋭スタッフによるサービスを世界中の 600,000社以上のお客様にご利用いただいています。セキュリティの成熟度にかかわらず、あらゆるお客様のご要望にお応えし、サイバー攻撃を撃退すべくお客様とともに成長を続けています。機械学習や、自動化、リアルタイムの脅威インテリジェンスに、Sophos X-Ops の最前線スタッフから得た専門知識を組み合わせて、高度な脅威監視、検出、対応を 24時間 365日体制で行っています。
ソフォスは、業界最先端の MDR (managed detection and response) を提供しているのに加えて、エンドポイントをはじめ、ネットワーク、メール、クラウドセキュリティ、XDR (extended detection and response)、ITDR (identity threat detection and response)、次世代の SIEM まで、サイバーセキュリティテクノロジーのあらゆるラインナップを取り揃えています。さらに、専門家によるアドバイザリーサービスも提供しており、組織はこれらを組み合わせて利用することで、リスクをあらかじめ減らし、迅速な対応をとれるようになるだけでなく、進化し続ける脅威の一歩先をいくために必要な可視性および拡張性を確保することが可能となります。
ソフォスは、グローバルに広がるパートナーエコシステムを通じて市場展開しており、お客様は、MSP (Managed Service Provider)、MSSP (Managed Security Service Provider) や、リセラー、ディストリビューターのほか、マーケットプレイスにおける統合、ソフォスのサイバーリスクパートナーまで、信頼できる関係性を自由にお選びいただけます。  ソフォス本社は英国のオックスフォードにあります。詳細については www.sophos.com をご覧ください。