Sophos Sub-processor List

The sub-processors that are relevant to you depend on the Sophos products and services that you use.

Sub-processorLocation of ProcessingPurposeRelevancy
ALL Sophos Products
Amazon Web Services*USA, UK, Ireland, Germany, Canada, Australia, Japan, India, BrazilData center services, cloud infrastructure servicesAll Sophos Products
AtlassianGermany, IrelandInternal requests and project trackingAll Sophos Products
ChurnZeroIrelandCustomer success platformAll Sophos products
FoundeverBrazil, ArgentinaTechnical support helpdesk (following customer approval for Spanish-speaking support)All Sophos Products
GenesysIreland, USACloud Based contact centre system , Technical support, Marketing to route inbound calls All Sophos Products
OpenAIUSAGenerative artificial intelligence servicesAll Sophos Products
Rescue (LogMeIn)USARemote access capabilities for Technical SupportAll Sophos Products
SalesforceUSACustomer relationship management services and technical support servicesAll Sophos Products
WhatFixUSATips for the user in the web interfaceAll Sophos Products
Certain Sophos Products (see ‘Relevancy’ column)
Ada SupportUSA, CanadaTechnical support and chat bot servicesSophos Home
Aiven (Apache Kafka)FinlandCloud infrastructure servicesSophos Central; Sophos Email & Phish Threat; Network Security (ZTNA)
AzureUSAInformation security servicesSophos MDR
BlueOceanCanadaTechnical support helpdeskSophos Home
CleverbridgeUSA, GermanyPayment support servicesSophos Home
CyrenIsraelThreat detection servicesUTM and firewall products
EchoworxCanadaEmail encryption servicesSophos Email & Phish Threat
GoogleUSAData center services, cloud infrastructure services, analytics toolsSophos Home
Google Cloud PlatformUSACloud infrastructure services, analytics toolsSophos Intercept X for Mobile; Sophos Email & Phish Threat, Network Security (ZTNA)
GoTo Technologies (formerly LogMeIn)UK, USA, Australia, Brazil, Germany, India, SingaporeRemote access capabilities for technical supportSophos Home
GrafanaUSA, SwedenOperational dashboard (metrics) servicesNetwork Security (ZTNA)
Logz.ioGermanyStorage of log filesSophos Central and various products administered via Sophos Central; Sophos Data Lake
McAfeeUSAStorageUTM if customer selects local storage
Microsoft Office 365USAOffice communication applicationsSophos Email & Phish Threat; Network Security (ZTNA)
ReversingLabsCroatiaThreat detection and analysis servicesSophos Central and various products administered via Sophos Central; Sophos XDR, Sophos Intercept X – relevant to manually submitted samples from customers
SendSafelyUSA, IrelandTechnical support helpdesk and filesharing systemSophos Home
SendSafely B2BIreland, GermanyUploading filesAll Sophos products except Sophos Home
SentryUSAError reporting and analysisSophos firewall products; Network Security (ZTNA)
TeamviewerGermany, NetherlandsUTM Remote AccessSophos Firewall Product
Telligent (Verint)Ireland, GermanyCommunity forumsSophos Community
UserSnapUSA, AustriaCustomer feedback softwareSophos Central; Network Security (ZTNA)
VirusTotal (Chronicle, subsidiary of Google)USA, IrelandThreat detection and analysis servicesSophos Labs
ZendeskUSATechnical support helpdeskSophos Home, Hitman Pro

 

* During the initial account set-up, administrators select their hosting location.

** For sub-processor address information, please contact dataprotection@sophos.com.

SOPHOS AFFILIATES

Sophos may use one or more Sophos affiliates as sub-processors to deliver products and services to you. The affiliates used may also depend on where you and your users are located. Details of Sophos affiliates are listed here.

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Last Updated November 8, 2023