Sophos Named a Customers’ Choice for Managed Detection and Response (MDR) in Gartner® Peer Insights™ Voice of the Customer Report

Sophos, a global leader of innovative security solutions for defeating cyberattacks, today announced it has been named a Customers’ Choice vendor in the second Gartner® Peer Insights™ Voice of the Customer for Managed Detection and Response (MDR). Sophos scored the highest overall customer rating of 4.9/5, based on 344 reviews, as of Sept. 30, 2024, with verified customer reviews celebrating Sophos MDR’s innovation.

“Cybercriminals are not only increasing the sophistication and persistence of their attacks, they’re victim agnostic, targeting those organizations that are less resilient and lack resources to address their cybersecurity risks,” said Rob Harrison, vice president of product management at Sophos. “We feel recognition by our customers in the 2024 Gartner Voice of the Customer for MDR underscores how Sophos MDR addresses the growing need for flexible threat detection and response options and excels by meeting customers at any level where they are, providing 24/7 human led threat hunting and protection.”

For the second consecutive year, Sophos is the only vendor to be named a Customers’ Choice across Endpoint Protection Platforms, Network Firewalls, and MDR Services – which we feel further validates Sophos’ position as an industry-leading, trusted cybersecurity vendor. Sophos MDR uniquely integrates and manages multi-vendor security environments, enabling more than 25,000 customers to maximize the value of their cybersecurity investments.

​​​Select Sophos MDR customer quotes from the report include:

• “Earlier it was very difficult for us to manage the alerts and incidents generated by the tools and technology but after MDR deployment we have complete peace of mind. We also have other products from Sophos so our overall experience from a manageability point of view is also good,” from assistant director of IT in the healthcare and biotech industry. (Review link)
• “Sophos MDR is a wonderful product and services by Sophos, you don't need a SOC after getting MDR,” from an IT manager in the IT services industry (Review link)
• “Sophos MDR is one of the best in the market. It’s a good service to have good sleep at night, as the burden of threat hunting is offloaded,” from an IT infrastructure specialist in the retail industry. (Review link)
• “We have had an incredibly positive experience using Sophos MDR. We rest more easily knowing that their team is acting as an extension of our own team in doing threat hunting/detection/remediation in our environment on a 24/7 basis,” from an operations associate. (Review link)

Beyond customer and analyst recognition, Sophos MDR was also named Best MDR Service in the 2024 SC Awards, touting the offering’s impressive range of capabilities, including real-time detection, investigation, and remediation with industry-leading response times: an average of one minute to detect threats, 25 minutes to investigate, and 12 minutes to remediate, significantly faster than industry averages. This rapid response time is critical to stopping attacks before disruption begins, and Sophos stands by MDR’s protection by offering a $1 million Breach Warranty Protection to MDR Complete customers.

Vendors placed in the upper-right quadrant meet or exceed both the market average Overall Experience and the market average User Interest and Adoption.