The sub-processors that are relevant to you depend on the Sophos products and services that you use.
|Sub-processor||Location of Processing||Purpose||Relevancy|
|ALL Sophos Products|
|Amazon Web Services*||USA, UK, Ireland, Germany, Canada, Australia, Japan, India, Brazil||Data center services, cloud infrastructure services||All Sophos Products|
|Atlassian||Germany, Ireland||Internal requests and project tracking||All Sophos Products|
|ChurnZero||Ireland||Customer success platform||All Sophos products|
|Foundever||Brazil, Argentina||Technical support helpdesk (following customer approval for Spanish-speaking support)||All Sophos Products|
|Genesys||Ireland, USA||Cloud Based contact centre system , Technical support, Marketing to route inbound calls||All Sophos Products|
|OpenAI||USA||Generative artificial intelligence services||All Sophos Products|
|Rescue (LogMeIn)||USA||Remote access capabilities for Technical Support||All Sophos Products|
|Salesforce||USA||Customer relationship management services and technical support services||All Sophos Products|
|WhatFix||USA||Tips for the user in the web interface||All Sophos Products|
|Certain Sophos Products (see ‘Relevancy’ column)|
|Ada Support||USA, Canada||Technical support and chat bot services||Sophos Home|
|Aiven (Apache Kafka)||Finland||Cloud infrastructure services||Sophos Central; Sophos Email & Phish Threat; Network Security (ZTNA)|
|Azure||USA||Information security services||Sophos MDR|
|BlueOcean||Canada||Technical support helpdesk||Sophos Home|
|Cleverbridge||USA, Germany||Payment support services||Sophos Home|
|Cyren||Israel||Threat detection services||UTM and firewall products|
|Echoworx||Canada||Email encryption services||Sophos Email & Phish Threat|
|USA||Data center services, cloud infrastructure services, analytics tools||Sophos Home|
|Google Cloud Platform||USA||Cloud infrastructure services, analytics tools||Sophos Intercept X for Mobile; Sophos Email & Phish Threat, Network Security (ZTNA)|
|GoTo Technologies (formerly LogMeIn)||UK, USA, Australia, Brazil, Germany, India, Singapore||Remote access capabilities for technical support||Sophos Home|
|Grafana||USA, Sweden||Operational dashboard (metrics) services||Network Security (ZTNA)|
|Logz.io||Germany||Storage of log files||Sophos Central and various products administered via Sophos Central; Sophos Data Lake|
|McAfee||USA||Storage||UTM if customer selects local storage|
|Microsoft Office 365||USA||Office communication applications||Sophos Email & Phish Threat; Network Security (ZTNA)|
|ReversingLabs||Croatia||Threat detection and analysis services||Sophos Central and various products administered via Sophos Central; Sophos XDR, Sophos Intercept X – relevant to manually submitted samples from customers|
|SendSafely||USA, Ireland||Technical support helpdesk and filesharing system||Sophos Home|
|SendSafely B2B||Ireland, Germany||Uploading files||All Sophos products except Sophos Home|
|Sentry||USA||Error reporting and analysis||Sophos firewall products; Network Security (ZTNA)|
|Teamviewer||Germany, Netherlands||UTM Remote Access||Sophos Firewall Product|
|Telligent (Verint)||Ireland, Germany||Community forums||Sophos Community|
|UserSnap||USA, Austria||Customer feedback software||Sophos Central; Network Security (ZTNA)|
|VirusTotal (Chronicle, subsidiary of Google)||USA, Ireland||Threat detection and analysis services||Sophos Labs|
|Zendesk||USA||Technical support helpdesk||Sophos Home, Hitman Pro|
* During the initial account set-up, administrators select their hosting location.
** For sub-processor address information, please contact email@example.com.
Sophos may use one or more Sophos affiliates as sub-processors to deliver products and services to you. The affiliates used may also depend on where you and your users are located. Details of Sophos affiliates are listed here.
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Last Updated November 8, 2023