ShieldSophos Packages

Support Plans

找出适合您的支持服务方案

支持需要与您企业的需求保持一致。我们认为它还应该简单易用 – 可以全天候联系到高度培训的技术支持代表。

 
  • Sophos提供24x7多渠道支持
  • 对于，只要您的支持计划有效，设备方面支持高级硬件替换
  • 建立全面的服务匹配组织的需求
  • 增值服务包括个性化的支持
  • 提供全天候的专业辅助，满足您任何时间和地点的需要
  • 软件自动下载/更新
 
 
 

比较支持功能

增强型 1

增强型 Plus 2

TAM
24/7多渠道支持  
软件下载、更新和维护  
访问支持知识库和支持论坛  
质保（仅设备）3  
硬件替换（仅设备） Advanced Advanced  
远程协助支持  
远程咨询4   2-8 小时  
优先案例和样品处理    
VIP 可联系资深技术资源团队    
指定技术客户经理（TAM）    
第一时间访问产品信息    
个性化的通信和警报    
性能和功能优化    
增强升级    
紧急在线支持    

1 “Enhanced” 可用于 Sophos Firewall 产品，但不包括在基础许可证中，Endpoint 除外。免费为 Sophos 合作伙伴提供增强支持。

2 “Enhanced Plus” 可用于 Sophos Firewall 产品，但不包括在基础许可证中。

3 质保有效期为支持合同有效期（最多 5 年）

4 提供的远程咨询小时数将基于您购买的 Sophos 产品。远程咨询小时数在合同有效的 2 到 8 年之间适用。

* UTM 9 支持计划不在此选项内

** 增强型 Plus 是技术客户管理的前提条件之一。

 

开始

Sophos 客户

立刻获取计划的详细信息并购买计划

联系Sophos授权代理商

Sophos 合作伙伴

了解升级选择和附加服务

联系 Sophos 客户经理
 

全面的支持简单的方法。

在Sophos看来，我们认为支持应该是全面的，应该与组织的需求保持一致。我相信它简单易用——具备训练有素的技术代表随时支持您24/7， 应您的需要

Sophos UTM9 技术支持方案旨在支持 UTM9 产品。*

UTM9用户有两项服务选项：

UTM9 网页版: 包括UTM9 基础证书，支持1年内硬件退换以及基于网页自助服务如Sophos知识库和用户论坛

UTM9 高级版:Sophos技术支持经理提供 24x7 技术支持、软件自动更新和先进 RMA 更新/替换。

 
 

服务水平

UTM 9 Web

UTM 9 高级版
包含 基本许可证 高级支持合同

软件更新
新软件发布 手动 自动
模式更新 N/A 软件购买包括

技术支持
服务时间 - 24/7小时电话/邮件
支持论坛/知识库 是 是

硬件更换
硬件更换水平 退换 高级

*XG 防火墙产品支持服务，请查看XG 防火墙支持方案

 
 

获取更多信息，订购产品服务

联系Sophos授权代理商

 

Our experience, your peace of mind

With Sophos Professional Services you can be sure that the consultation, implementation, and configuration of our solutions are aligned with your security needs and our best practices.

 

Professional Services Key Benefits

  • Tangible Results
  • Customized Solutions
  • Expert Assistance
 
 
 

Configuration Review

  • Endpoint Security Health Check
  • Sophos Solution Architecture Design

We’ll analyze your current Sophos implementation and determine your risk profile. Next, we’ll provide a mitigation report outlining how to optimize your security policy, policy enforcement, outbreak management, and disaster recovery.

We then design and customize our installation to your specific security architecture need.

 
 

Supervised Implementation

  • Sophos Quick Start
  • Enterprise Implementation

Our rapid rollout program builds an initial best practices deployment, so your staff can quickly get your company up and running with Sophos solutions.

For larger businesses, we offer a broader, more detailed implementation approach. We will own more of the deployment process than with standard deployment.

 
 

Managed Configuration

  • Project Management
  • Managed Services Assistance

We provide guidance to our MSP community around installation, configuration and management of our Sophos solutions.

Professional Services can also assist with managing your project and allocate the proper resources within Sophos to ensure a successful and timely rollout.

 
 

Resources

Everything you need to know about professional services and more.

  • Professional Services Brochure
  • Architecture Datasheet
  • Project Management Datasheet
  • Enterprise Implementation Datasheet
 
 

Customer Benefits

  • Save time: You will be up and running quickly with remote software installation by a Sophos Security expert
  • Knowledge transfer: Receive expert advice on installation and configuration options
  • Security and efficiency: Software will be configured using best practices to ensure software performs with the highest level of security and efficiency

Who Is This Designed For?

  • Sophos Professional Services has an installation solution for any sized environment to assist and provide the simplest, and best path to achieve a secure and smooth transition
  • Ideally for new and non-certified partners who don’t yet have the technical expertise required
  • Partners who do not offer any services
 

Get Started

Sophos Customers

Get further details on plans, and purchase your plan today

Contact your Sophos authorized reseller

Sophos Partners

Explore upgrade options and additional services

Speak to your Sophos account manager