Partner Care Delivers 24x7 Administrative and Operational Support to Boost Channel Partner Profitability

OXFORD, U.K. — 二月 21, 2024 —

Sophos, a global leader in innovating and delivering cybersecurity as a service, is expanding its commitment to the channel with the addition of Partner Care, a new offering in its global partner program that features a dedicated, 24x7 team of Sophos experts who handle non-sales related questions and operational support. The offering is designed to speed up response times for Sophos partners and Managed Service Providers (MSPs) needing assistance with administrative and operational tasks, freeing them up to focus on selling and securing their customers with Sophos’ portfolio of innovative managed services and endpoint, network, email, and cloud security solutions.

“Based on our decades of experience successfully supporting partners who sell to mid-market and small business organizations, we know that administrative and operational issues take away valuable time needed to build customers relationships, pursue prospects and close new business deals,” said Kendra Krause, senior vice president of global channels and small business sales at Sophos. “Partner Care reinforces Sophos’ longstanding strategy to be ‘channel-best,’ which is our commitment to provide partners with optimal, conflict-free revenue and profitability opportunities, curated training and support, and advanced security solutions that defend customers from data breaches, ransomware and other debilitating cyberattacks.”

Sophos Partner Care offers a single point of contact for quoting, navigating the partner portal, addressing licensing queries, Not For Resale (NFR) requests, and more. With this high level of service, partners working with small and mid-market organizations can better boost their productivity and increase profitability.

“Being busy with administration can consume a lot of time and cost, so the idea that Sophos now has a focused Partner Care program and dedicated team to handle it is unbelievably beneficial,” said Richard Wenger, account executive, Point Broadband LLC, a Sophos channel partner based in Alabama. “We are looking forward to the training and enablement of the ‘tool,’ so we can start executing right away. Every bit of time away from the sales cycle is time away from building relationships and being trusted advisors to our customers. This Sophos Partner Care program is essential to my business.”

In addition to Partner Care, Sophos is offering several enhancements to its global partner program, including an additional 5% reward on top of a deal registration discount for partners selling Sophos Managed Detection and Response (MDR) [1]. This expires March 31, 2024.

To help further partners and MSPs with their awareness of critical industry issues, Sophos providesreal-time and historical threat intelligence from its Sophos X-Ops unit, a cross-functional team of more than 500 Sophos cybersecurity experts worldwide. Sophos X-Ops' intelligence helps partners and MSPs confidently address customers’ questions and concerns about the latest ransomware, vulnerabilities and attacks circulating in the news. For example, Sophos recently wrote about the return of Qakbot, after law enforcement disrupted the botnet’s infrastructure in August 2023. With Sophos’ visibility into this attack and others, partners and MSPs can be on alert for suspicious behaviors and put customers’ minds at ease because Sophos products and services have updated detections.

To help streamline varying technologies within customers’ environments, Sophos also recently added a Veeam integration to its Sophos MDR and XDR solutions.

The Sophos Partner Care and additional partner enhancements are immediately available exclusively through the Sophos Global Partner Program.

 

[1] Subject to additional terms and conditions.

关于 Sophos

Sophos 是全球领先的网络安全公司,凭借其人工智能驱动的平台和专家主导的服务,保护着全球 60 万家组织的安全。Sophos 根据各组织在不同安全成熟度的各式各样的需求提供支持,并与其共同成长,携手应对日益严峻的网络攻击。其解决方案结合机器学习、自动化、实时威胁情报以及来自 Sophos X-Ops 的前线真人专家的专业知识,提供 24/7 全天候高级威胁监控、侦测与响应服务。
Sophos 提供行业领先的托管式侦测与响应 (MDR) 服务,同时配备一整套全面的网络安全技术组合,包括端点、网络、电子邮件和云安全、扩展式侦测与响应 (XDR)、身份辨识威胁侦测与响应 (ITDR),以及下一代 SIEM。结合专家咨询服务,这些能力帮助组织主动降低风险,并更迅速地响应,提供力求在不断变化的威胁面前保持领先所需的可见性和可扩展性。
Sophos 通过全球合作伙伴生态系统进入市场,包括托管式服务提供商 (MSPs)、托管式安全服务提供商 (MSSPs)、经销商、分销商、市场集成商以及网络风险合作伙伴,为组织提供灵活的选择,使其能够在保护业务安全的同时建立值得信赖的合作关系。  Sophos 总部位于英国牛津。如欲了解更多信息,请访问 www.sophos.cn。