ShieldSophos Packages

Support Plans

Encontre o pacote de suporte ideal para você

O suporte precisa estar alinhado às necessidades de sua organização. Acreditamos também que ele deva ser simples e fácil de usar, com um representante de suporte técnico altamente treinado disponível 24 horas para você.

 
  • Suporte multicanal 24 horas da Sophos
  • Para dispositivos, substituição de hardware avançada pelo tempo em que seu suporte estiver ativo
  • Pacote abrangente de serviços criado para atender às suas necessidades organizacionais
  • Serviços Premium que incluem suporte personalizado
  • O atendimento sempre disponível oferece assistência especializada onde e quando você precisa
  • Downloads e atualizações automáticas de software
 
 
 

Compare os recursos de suporte

Aprimorado 1

Aprimorado Plus 2

TAM
Suporte multicanal 24 horas  
Downloads, atualizações e manutenção de software  
Acesso à base de conhecimento e fóruns de suporte  
Garantia (somente dispositivos)3  
Substituição de hardware (somente dispositivos) Avançado Avançado  
Suporte com assistência remota  
Consultoria remota4   2 a 8 horas  
Caso prioritário e controle de amostras    
Acesso VIP à equipe técnica de profissionais seniores    
Gerente técnico de conta (TAM) designado    
Acesso prioritário a informações sobre o produto    
Comunicações e alertas personalizados    
Otimização de recursos e desempenho    
Escalonamento aprimorado    
Suporte emergencial no local    

1 “Aprimorado” está disponível para produtos Sophos Firewall, mas não é incluído na licença básica, com exceção do Endpoint. O suporte Aprimorado está disponível sem custos aos parceiros Sophos.

2 “Aprimorado Plus” está disponível para produtos Sophos Firewall, mas não é incluído na licença básica.

3 Garantia válida pelo tempo em que o contrato de suporte estiver ativo (máx. de 5 anos)

4 O número de horas de consultoria remota fornecido baseia-se no produto Sophos que você adquiriu. O serviço de consultoria remota varia de 2 a 8 horas por ano enquanto o contrato estiver ativo.

* Os planos de suporte UTM 9 estão excluídos dessa opção

** O suporte Aprimorado Plus é um pré-requisito para nossa oferta de gerenciamento técnico de contas.

 

Comece agora

Clientes Sophos

Obtenha mais detalhes sobre planos e adquira o seu hoje mesmo

Entre em contato com seu revendedor autorizado da Sophos

Parceiros Sophos

Confira opções de atualização e serviços adicionais

Converse com o gerente da sua conta da Sophos
 

UTM 9 Support — A simple approach to comprehensive support

At Sophos, we understand that support needs to be comprehensive and aligned to the needs of your organization. We also believe it should be simple and easy to use – with a highly trained technical support representative available to you 24/7, should you need it.

UTM 9 Support Plan

 
 

As a UTM9 customer, you have two options for support:

 

UTM9 Web

Included with the purchase of the UTM9 base license, the Web plan offers return and replace of hardware for the period of 1 year as well as unlimited access to web-based self-help support including Sophos Knowledgebase & User forums.

UTM9 Premium

This upgraded support plan provides you with 24x7 technical support direct from Sophos support engineers, access to automatic software updates and upgrades and Advanced RMA replacement.

Support level

UTM 9 Web

UTM 9 Premium
Included with Base license Premium Support Contract

Software Updates
New Software Releases Manual Automatic
Pattern Updates N/A Included with purchase of software

Technical Support
Service Hours N/A 24/7, Phone, Email
Support Forum/Knowledgebase Yes Yes

Hardware Replacement
Hardware Replacement Level Return and Replace Advanced

*For support on our XG Firewall products, please see the Sophos Support Plans.

 
 

Get Started

Sophos Customers

Get further details on plans, and purchase your plan today

Contact your Sophos authorized reseller

Sophos Partners

Explore upgrade options and additional services

Speak to your Sophos account manager
 

Our experience, your peace of mind

With Sophos Professional Services you can be sure that the consultation, implementation, and configuration of our solutions are aligned with your security needs and our best practices.

 

Professional Services Key Benefits

  • Tangible Results
  • Customized Solutions
  • Expert Assistance
 
 
 

Configuration Review

  • Endpoint Security Health Check
  • Sophos Solution Architecture Design

We’ll analyze your current Sophos implementation and determine your risk profile. Next, we’ll provide a mitigation report outlining how to optimize your security policy, policy enforcement, outbreak management, and disaster recovery.

We then design and customize our installation to your specific security architecture need.

 
 

Supervised Implementation

  • Sophos Quick Start
  • Enterprise Implementation

Our rapid rollout program builds an initial best practices deployment, so your staff can quickly get your company up and running with Sophos solutions.

For larger businesses, we offer a broader, more detailed implementation approach. We will own more of the deployment process than with standard deployment.

 
 

Managed Configuration

  • Project Management
  • Managed Services Assistance

We provide guidance to our MSP community around installation, configuration and management of our Sophos solutions.

Professional Services can also assist with managing your project and allocate the proper resources within Sophos to ensure a successful and timely rollout.

 
 

Resources

Everything you need to know about professional services and more.

  • Professional Services Brochure
  • Architecture Datasheet
  • Project Management Datasheet
  • Enterprise Implementation Datasheet
 
 

Customer Benefits

  • Save time: You will be up and running quickly with remote software installation by a Sophos Security expert
  • Knowledge transfer: Receive expert advice on installation and configuration options
  • Security and efficiency: Software will be configured using best practices to ensure software performs with the highest level of security and efficiency

Who Is This Designed For?

  • Sophos Professional Services has an installation solution for any sized environment to assist and provide the simplest, and best path to achieve a secure and smooth transition
  • Ideally for new and non-certified partners who don’t yet have the technical expertise required
  • Partners who do not offer any services
 

Get Started

Sophos Customers

Get further details on plans, and purchase your plan today

Contact your Sophos authorized reseller

Sophos Partners

Explore upgrade options and additional services

Speak to your Sophos account manager
 

Support Plan Guide

View plan details

Get the Plan You Need

Compare support plans

Get Started

Contact Us to review + buy plans