Sophos Support

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Instant Online Support

The most common questions are answered online and are easy to find:

Search the Knowledgebase                       Ask the community

Product Specific Help

Choose your product area to get specific support contact information:

Join our Community

Important: There is no phone or email support with our free products and tools.

Along with all of our online information (user manuals, articles, and videos) we have a community ready to answer your questions and resolve your problems. If a problem needs to be escalated to our support or development teams we can do that from there. If you’ve not found the information you need...

Ask the community

Contact Information

If you have upgraded your existing UTM's software to Sophos XG Firewall please use the 'All other Products' option above to open a ticket.

For Sophos UTM v9.x check out our UTM 9 support plans to see what support level you have. If you are supported by your Sophos partner please contact them. Otherwise you can use the MyUTM portal to open a ticket.

Partner Locator

Go to MyUTM portal

Extra: You are also welcome to use any of the Quick Links in the sidebar. Plus we're working hard on our latest UTM releases! Read about the recent software updates, bug fixes, and known issues on our blog and in article 121643.

As a licensed customer you can directly contact our Global Technical Support team. We recommend you use our portal which allows you to open a new ticket, update and managed an existing one, and a lot more - 24/7:

Go to SophServ Portal

If you cannot use our portal you can alternatively use our support request form. Though it does not have all the features of our portal it does allow you to open a new ticket, update an existing one, and even attach screenshots, log files, etc., that are too big to email to us:

Go to Support Request Form

If the query is urgent we recommend you call us.

Phone and Email

United Kingdom From UK: 0844 767 4670 (0844 SOPHOS-0)
International: +44 (0)1235 465818
Latin America
From USA & Canada: (888-SOPHOS-9)
International: +1 781 494 5800

International: +55 21 4042-8886
New Zealand
From Australia: 1300 041 895
International: +61 2 9409 9111

From New Zealand: 0800 884 012
From France: 0 969 322 717
International: +33 969 322 717

From Spain: 91 793 85 01
International: +34 91 793 85 01
From Germany: 01806 767467
International: +49 1806 767467

UTM Premium Support Customers: +49 721 25516 307 (use your Licence ID as PIN code)
UTM Certified Partners: +49 721 25516 300
Italy From Italy: 02 94 75 98 01
International: +39 02 94 75 98 01
Japan From Japan: 03 3568 7550
International: +81 3 3568 7550
Asia Pacific From Singapore: 67SOPHOS
International: +65 6776 7467

From Hong Kong: +852 2527 3467
International: +852 2527 3467

From Malaysia: 03 80767467
International: +60 3 80767467
Other International: +44 (0)1235 465818