Sophos X-Ops

Preempt | Advisory Services

Sophos Advisory Services offers a comprehensive portfolio of cybersecurity testing, assessment, and incident readiness services. These services help organizations understand their security posture, identify weaknesses, and prepare for cyberattacks – ultimately reducing both organizational and reputational risk. By leveraging red, blue, and purple team exercises, as well as penetration testing, organizations can test their readiness for any attack. When an attack cannot be prevented, our cross-functional expertise enables us to deliver rapid investigation, analysis, and remediation with 24/7/365 Incident Response. The team delivering these services holds the highest accreditations globally, including CIR Enhanced (UK), NSA CIRA (Formerly Offered in the USA), BSI (Germany), and SSS (Japan).

Protect | SophosLabs

Powering the threat detection and prevention engines behind Sophos products and services, drawing on a deep understanding of the ever-evolving threat landscape. In addition to supporting Sophos’ own solutions, SophosLabs also fuels Sophos Intelix – a cloud-based threat intelligence solution designed for developers and integrators, offering seamless integration into third-party applications and security workflows.

Predict | Sophos AI

With a constantly expanding database of categorized malicious code, executables, URLs, and telemetry from Sophos products, services, and global customer submissions, Sophos AI is uniquely equipped to train highly effective models. Combined with the deep expertise of this dedicated Sophos AI team, this rich dataset powers over 50 battle-tested machine learning models across Sophos solutions – delivering robust, real-world protection. Since 2017, Sophos has been advancing cybersecurity through embedded Deep Learning and Generative AI capabilities, delivered at scale via the industry’s largest and most open AI-powered security platform, Sophos Central.

Detect | MDR

Focused on the customer and their environment, this team is dedicated to protecting them against advanced human-led attacks. As a flexible service with various tiers and response modes, Sophos MDR can execute full-scale incident response or collaborate with the customer to manage security incidents with detailed threat notifications and guidance. The team provides proactive recommendations to improve security posture and performs root cause analysis to identify the underlying issues that led to an incident. In addition, they provide prescriptive guidance to address security weaknesses so attackers cannot exploit them in the future. Visibility across a customer's ecosystem is vital in detecting and responding to threats. Sophos offers seamless integration with a broad, open ecosystem of technology partners, including endpoint, firewall, network, identity, email, backup and recovery, and other technologies.

Respond | Incident Response

Focused on active cyberattacks and suspected breaches, Sophos Incident Response delivers rapid, expert intervention to contain threats, investigate root causes, and support recovery. Available to organizations of any size, the team specializes in stopping ransomware, advanced persistent threats, insider threats, and business email compromise. Leveraging deep expertise in forensic analysis and threat actor methodologies, they reconstruct the attack timeline and provide detailed guidance to remediate vulnerabilities and prevent future incidents. Onboarding begins within hours, and most organizations are triaged within 48 hours, ensuring swift, decisive, and comprehensive response when it matters most.

When responding to an active threat, the time interval between the initial indicator of compromise and full threat mitigation must be as brief as possible. Forensic investigations ensure a detailed understanding of how the attack unfolded, helping organizations address root causes and prevent recurrence. Onboarding starts within hours, and most customers are triaged within 48 hours.

Sophos is accredited by the UK National Cyber Security Centre (NCSC) as a CIR Incident Response service provider and is qualified by the German Federal Office for Information Security as an Advanced Persistent Threat (APT) response service provider.

Track | Counter Threat Unit

The Counter Threat Unit (CTU) is a team of cyber threat researchers and intelligence specialists focused on tracking, understanding, anticipating, and disrupting malicious activity. By analyzing threat actor behavior, monitoring Hostile State Actor espionage campaigns, tracking eCrime groups, drawing on real-world investigations and telemetry from across the Sophos product lines the CTU identifies meaningful changes in adversary tradecraft and behaviour. Our own intelligence picture is both validated and augmented by relationships with Law Enforcement and National Cyber Authorities. This threat intelligence, “understanding of the threat”, informs customers, the SOC and Sophos staff alike. Inside X-ops, this understanding, informs detection, prevention, and strategic decision-making. The CTU’s work helps organizations stay ahead of evolving threats and strengthen their security posture.

Defend | CISO

Sophos' mission is to protect customers from cyber attacks, the CISO team contributes to this mission by defending Sophos itself. This mission requires us to defend our own infrastructure and services as well as our products running directly in customer environments. This requires a strong focus on secure-by-design principles, comprehensive assurance activities including code reviews, penetration testing, red teaming and bug bounties and, finally, monitoring of product and infrastructure telemetry. We recognize that customer trust must be earned and verifiable. That's why transparency is a longstanding cornerstone of our security program - ensuring customers can verify our commitment to security through open disclosure of threats, vulnerabilities, and details of our internal security practices on our Trust center.

Inform | X-Ops Insights

The X-Ops Insights team is skilled in taking the data and the research created by the Sophos X-Ops organizations and creating consumable content for people at all levels of understanding, from the in-depth technical discussion of how an attack unfolded to industry presentations and blog articles for the general public to advice, actionable guidance and defensive playbooks targeted at CISOs, CIOs and CTOs.

Guide | Field CISO

The Field CISO teams build trust in Sophos through community collaboration and executive-level guidance for our customers. With decades of collective experience in both Sophos technology and across multiple Cybersecurity disciplines, the team is experienced in public speaking, press, executive communications, and thought leadership. They also evangelize and adapt the Sophos technology vision across all specializations and beyond, strengthening Sophos' market position and reputation.