Contact Support

Instant Online Support

The most common questions are answered online and are easy to find:

Search the Knowledgebase                       Ask the community

Product Specific Help

Choose your product area to get specific support contact information:

Join our Community

Important: There is no phone or email support with our free products and tools.

Along with all of our online information (user manuals, articles, and videos) we have a community ready to answer your questions and resolve your problems. If a problem needs to be escalated to our support or development teams we can do that from there. If you’ve not found the information you need...

Ask the community

Extra: As a free product user you are also welcome to use any of the Quick Links in the sidebar.

Contact Information

UTM Standard Support is handled through your original partner and not Sophos.

Partner Locator

Extra: You are also welcome to use any of the Quick Links in the sidebar.

As a licensed customer you can directly contact our Global Technical Support team. We recommend you use the MyUTM portal which allows you to open a new ticket, update and manage an existing one as well as manage your license:

Go to MyUTM portal

Phone and Email



United Kingdom From UK: 0844 767 4670 (0844 SOPHOS-0)
International: +44 (0)1235 465818
support@sophos.com
Canada
Latin America
USA
From USA & Canada: (888-SOPHOS-9)
International: +1 781 494 5800
support@sophos.com

Brazil
International: +55 21 4042-8886
suportebr@sophos.com
Australia
New Zealand
From Australia: 02 9409 9111
International: +61 2 9409 9111
support@sophos.com

From New Zealand: 0800 884 012
support@sophos.com
France
Gibraltar
Portugal
Spain
From France: 0 969 322 717
International: +33 969 322 717
support@sophos.fr

From Spain: 902 103 664
International: +34 902 103 664
soporte@sophos.com
Germany
Austria
Switzerland
From Germany: 01806 767467
International: +49 1806 767467
support@sophos.de

UTM Premium Support Customers: +49 721 25516 307 (use your Licence ID as PIN code)
UTM Certified Partners: +49 721 25516 300
Italy From Italy: 02 91 18 08 60
International: +39 02 91 18 08 60
support@sophos.it
Japan From Japan: 03 3568 7550
International: +81 3 3568 7550
support@sophos.co.jp
Asia Pacific From Singapore: 67SOPHOS
International: +65 6776 7467
support@sophos.com

From Hong Kong: +852 2527 3467
International: +852 2527 3467
support@sophos.com

From Malaysia: 03 80767467
International: +60 3 80767467
support@sophos.com
Other International: +44 (0)1235 465818
support@sophos.com

As a licensed customer you can directly contact our Global Technical Support team. We recommend you use our portal which allows you to open a new ticket, update and managed an existing one, and a lot more - 24/7:

Go to SophServ Portal

If you cannot use our portal you can alternatively use our support request form. Though it does not have all the features of our portal it does allow you to open a new ticket, update an existing one, and even attach screenshots, log files, etc., that are too big to email to us:

Go to Support Request Form

If the query is urgent we recommend you call us.

Phone and Email



United Kingdom From UK: 0844 767 4670 (0844 SOPHOS-0)
International: +44 (0)1235 465818
support@sophos.com
Canada
Latin America
USA
From USA & Canada: (888-SOPHOS-9)
International: +1 781 494 5800
support@sophos.com

Brazil
International: +55 21 4042-8886
suportebr@sophos.com
Australia
New Zealand
From Australia: 02 9409 9111
International: +61 2 9409 9111
support@sophos.com

From New Zealand: 0800 884 012
support@sophos.com
France
Gibraltar
Portugal
Spain
From France: 0 969 322 717
International: +33 969 322 717
support@sophos.fr

From Spain: 902 103 664
International: +34 902 103 664
soporte@sophos.com
Germany
Austria
Switzerland
From Germany: 01806 767467
International: +49 1806 767467
support@sophos.de

UTM Premium Support Customers: +49 721 25516 307 (use your Licence ID as PIN code)
UTM Certified Partners: +49 721 25516 300
Italy From Italy: 02 91 18 08 60
International: +39 02 91 18 08 60
support@sophos.it
Japan From Japan: 03 3568 7550
International: +81 3 3568 7550
support@sophos.co.jp
Asia Pacific From Singapore: 67SOPHOS
International: +65 6776 7467
support@sophos.com

From Hong Kong: +852 2527 3467
International: +852 2527 3467
support@sophos.com

From Malaysia: 03 80767467
International: +60 3 80767467
support@sophos.com
Other International: +44 (0)1235 465818
support@sophos.com