How to use SafeGuard Enterprise on double-byte character operating systems.

  • Article ID: 63145
  • Updated: 25 Jun 2015

You have trouble displaying the POA in a double-byte character environment in a language other than Japanese.

Known to apply to the following Sophos product(s) and version(s)
SafeGuard Device Encryption, as of version

Operating systems
All supported versions.

Technical Information
The only double-byte character set that's supported in the POA in SafeGuard Enterprise (SGN) is Japanese. If you have another double-byte operating system environment, configure a different language for the POA display in your SGN policy.

What To Do

  1. In the SGN Management Center, create a 'General Settings' policy item.
  2. In the 'Customization' section, select 'Language used on client' and change the language. We recommend that you choose English.
  3. Assign this policy to the SGN client.


If you need more information or guidance, then please contact technical support.

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