SAV for Mac: Scanning infected file in 'Finder' produces further scans and alerts

  • Article ID: 57635
  • Updated: 06 May 2014

The following applies if you perform a scan in the 'Finder':

When you perform a ctrl/right-click scan, if the file you select is infected, then a desktop alert from the on-access scanner is displayed. The item will also be scanned by the on-demand scanner. 

If you select a volume or folder to scan and it contains an infected file, this issue does not occur.

Applies to the following Sophos product(s) and version(s)
Sophos Anti-Virus for Mac OS X

What To Do

Do one of the following:

  • disable the on-access scanner before performing a 'Finder' scan
  • scan the enclosing directory instead of the file itself
  • use Sweep or a configured scan

If you need more information or guidance, then please contact technical support.

Rate this article

Very poor Excellent