PureMessage for Microsoft Exchange: clients cannot resolve the DNS name in digest email - how to change the URL

  • Article ID: 50520
  • Rating:
  • 2 customers rated this article 6.0 out of 6
  • Updated: 27 Jan 2015


Your client computers cannot resolve the domain name in the quarantine digest email, so you would like to change the URL.

Known to apply to the following Sophos product(s) and version(s)

PureMessage for Microsoft Exchange 3.1.2
PureMessage for Microsoft Exchange 3.1.1
PureMessage for Microsoft Exchange 3.1.0

What to do

To change the web address of the quarantine digest website link provided in your PureMessage digest emails:

  1. Download the PureMessage support tools from the Sophos website:
  2. On the server running PureMessage for Microsoft Exchange, extract the contents of the zip file.
  3. Open the ConfigEditor folder and double-click the ConfigEditor.hta
  4. Select 'Local' from the configuration drop-down list and then click the Load Configuration button.
  5. Locate <QuarDigestWebsiteUrl> and change the URL according to your needs.
  6. Click the 'Save Configuration' button and click OK on the two popup confirmation messages.
  7. Close PureMessage and then re-open it.

Checking the new web address
To check your changes, you can either wait for the next digest email, or you can force PureMessage to send one using:

  • the scheduled task Sophos-PureMessage-QuarDigestTask
  • the command:
    .\PureMessage\bin\firejob.exe 2

If you need more information or guidance, then please contact technical support.

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