PureMessage for Microsoft Exchange: spam arrives in the journal mailbox even though anti-spam policy is enabled

  • Article ID: 49391
  • Updated: 06 Mar 2015


The journal mailbox receives spam even though anti-spam policy is enabled.

First seen in
PureMessage for Microsoft Exchange 3.1.0

What To Do

1. Follow these steps to confirm the cause of this issue:

  1. In Exchange System Manager, right-click each Mailbox Store, and select Properties|General.
  2. Look in the field below the 'Archive all messages sent or received by mailboxes on this store' checkbox.
    If you have configured a forwarding address which is in a remote domain, then this mailbox will be experiencing the issue described above.
  3. Follow the procedure in section 2 below 'Add remote domain to the mail domains list'.

2. Add remote domain to the mail domains list:

  1. Open the PureMessage Console and go to Configuration|System|Routing.
  2. In the Mail Domains section, add the remote domain for the forwarded email identified in part 1,
  3. Save the changes.

Technical Information

The PureMessage anti-spam policy only scans inbound email as classified in Appendix C: 'How does PureMessage route mail?' of the PureMessage for Microsoft Exchange Startup Guide. By default PureMessage classifies messages that are auto-forwarded to a remote domain, as outbound, meaning they are not scanned for spam. Adding the remote domain(s) means that they are now treated as inbound mail and scanned as such.

Additional information

If you need more information or guidance, then please contact technical support.

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