When launching the PureMessage console you see the following error:
Could not connect to master synchronization server. Server: [SERVERNAME]
First seen in
PureMessage for Microsoft Exchange 3.0.2
- The error referred to an old server name - possibly one that has been decommissioned. Active Directory settings in the Users and Groups section to point to active Domain Controller but the error still occurs.
- When first installed, PureMessage was configured manually and there were no errors. But the PureMessage configuration was afterwards imported from a different server - leading to above errors.
What To Do
To stop the error message appearing check the GeneralConfig.xml to make sure the config is correct.
- Close the console and acknowledge any errors on screen.
- Go to:
- Look for this Line:
If this points to an old or incorrect server then this will need to be changed and the file saved.
- When you launch the PureMessage console the error message will be gone.