'Failed to connect to master synchronization server. Server: [SERVERNAME]' when opening the PureMessage administration console

  • Article ID: 46197
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  • 7 customers rated this article 4.4 out of 6
  • Updated: 07 Jun 2015

Issue

When opening the PureMessage administration console you see the following error:

Failed to connect to master synchronization server. Server: [SERVERNAME]

First seen in
PureMessage for Microsoft Exchange

Cause

Either of the below causes:

  • The first server installed with PureMessage is assigned the status of the Master Synchronization Server. This server has either been decommissioned or is possibly offline.
  • A configuration from a different PureMessage Configuration Group has been restored. This contains a reference to a Master Synchronization Server which is not available.

What To Do

  1. Identify the server name which is appearing in the error message, for example SERVER1
  2. Identify a server name which is currently available in the PureMessage Configuration Group, for example SERVER2
  3. From the PureMessage administration console select the below option:

    Configuration | System | Backup configuration

  4. Create a new folder for the configuration backup, for example C:\PMEConfig\New\
  5. Open Notepad and edit the C:\PMEConfig\New\GeneralConfig.xml file
  6. In the 'Edit' menu, select 'Replace...'
  7. Enter the below details in the dialog box:

    Find what: SERVER1

    Replace with: SERVER2

  8. Save and exit Notepad
  9. From the PureMessage administration console select the below option:

    Configuration | System | Restore configuration

  10. Select the C:\PMEConfig\New\ folder to restore the configuration

 
If you need more information or guidance, then please contact technical support.

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