The following error is returned on opening PureMessage or moving to the quarantine section:
0x80004005 Cannot open database requested in login 'SavexQuar'
Sophos Application and Version:
PureMessage for Microsoft Exchange version 3.x
What to do
Restart the SQL server following the steps below.
Note: If your SQL Server instance was installed on a remote server, ensure that the remote server is available.
- Check that the SQL Server service is running on the selected server
- Open the Control Panel
- Select Administrative Tools
- Select Services
- Select the SQL server service for the SQL instance selected when you installed PureMessage, typically:
MSSQL$SOPHOS, SQL Server (SOPHOS) or for a selected instance MSSQL$, SQL Server (<INSTANCE>)
Right-click the service and select Start