PureMessage for Microsoft Exchange 3.0: 0xc0000005 error when following quarantine link

  • Article ID: 31063
  • Updated: 06 Apr 2009

You cannot access the quarantine website from digest links. When you go to the website, you receive errors:

Unable to access next n messages from core: -1073741819 (0xc0000005) error

Sophos product and version:
PureMessage for Microsoft Exchange

Operating system:
Windows 2003

What to do

Go to Windows Services and restart the Sophos PureMessage Web Agent service. The website should now be accessible.

If you need more information or guidance, then please contact technical support.

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