Error 0x80070005 displayed when opening a PureMessage remote console

  • Article ID: 30193
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  • 1 customers rated this article 3.0 out of 6
  • Updated: 16 Oct 2014


When you try to open a remote PureMessage console, an error is displayed:

Error retrieving data from the server. Ensure server / database is started and try again

System.UnauthorizedAccessException: Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))

First seen in 
PureMessage for Microsoft Exchange 3.0.2


The user who is trying to log on is not a member of the group 'Sophos PureMessage Administrators', which is a group created in Active Directory by PureMessage.

What To Do

To add the user to this group, go to the Windows 'Active Directory Users and Computers' window and open the Users folder. Follow the instructions in Windows documentation/Help for details of how to add the user to this group.

If you need more information or guidance, then please contact technical support.

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