Uninstall of PureMessage fails, errors reported

  • Article ID: 28530
  • Rating:
  • 5 customers rated this article 1.2 out of 6
  • Updated: 16 Oct 2014


When you attempt to uninstall PureMessage for Microsoft Exchange the uninstall fails and errors such as any of the following are generated:

  • error 0x80070102
  • Setup was unable to stop services

First seen in


One or more file/folder/process is held open by the operating system.

What To Do

  • Restart the PureMessage computer and try again.

If this fails to resolve the problem:

  1. Go to Add/Remove programs, and remove the Sophos components in the following order:
    1. PureMessage
    2. Sophos AutoUpdate
    3. Sophos Anti-Virus

    If you need more information or guidance, then please contact technical support.

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