When you try to set up a new or scheduled scan on a local computer, you receive an error:
Error : The password is incorrect, please try again.
Sophos product and version
Sophos Anti-Virus for Windows 2000+
Windows Server 2003,
What to do
Work through the following steps:
- Check the account on the local computer. Ensure the account does not have a blank password.
- Create a new local account to test.
- Check the Task Scheduler service, this must be enabled and will give the same error if disabled.