Windows welcome/log screen only shows the Sophos_SAU... account after installing Sophos endpoint security software

  • Article ID: 27506
  • Updated: 09 Jul 2013


Windows Welcome/log on screen has SophosSAU<yourComputer'sName> as the only account the user can log on with.

First seen in 
Sophos Anti-Virus for Windows 2000+ 7.6.1

Operating system:
Windows XP Professional SP2

What To Do


Press Ctrl+Alt+Del twice at the log on screen and you can then log on classically.


  1. Reboot into safe mode.
  2. Open the Control Panel and then User Accounts.
  3. Changed the way users logged on.
  4. Unticked the "Use the Welcome Screen" option.
  5. Reboot the machine into normal mode and logged in with the users credentials.

If you need more information or guidance, then please contact technical support.

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