Enterprise Console: Error a0250012

  • Article ID: 17510
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  • Updated: 17 Jul 2013

In Enterprise Console the following error code and error message are reported:

a0250012 Potentially unwanted application <application name> was not removed due to errors.

This message is displayed when Sophos Anti-Virus for Windows 2000+ has not found all components of a potentially unwanted application (PUA) during cleanup.

What to do

In Enterprise Console:

  • Run an immediate or scheduled scan of the whole of the affected computer.
  • Run cleanup again.

If problems persist, go to the affected computer and remove the PUA from there. See Sophos Anti-Virus: removing viruses on the local computer for details.

If you need more information or guidance, then please contact technical support.

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