Sophos Anti-Virus for Windows 2000+: Error 80090016 displayed during installation

  • Article ID: 17017
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  • 5 customers rated this article 2.8 out of 6
  • Updated: 14 Jan 2011

When installing Sophos Anti-Virus for Windows 2000+ on a Windows 2000, XP or 2003 computer, the following error is displayed, and installation fails:

Installation failed: 80090016
Could not start installation program on the computer: Keyset does not exist.

What to do

This is a known Microsoft issue. Scheduled tasks cannot run correctly as the Protected Storage service has not been started. This can be because of a group policy that has been applied to the network. The recommend Microsoft workaround for this issue can be found in Microsoft Knowledge Base Article 246183.

If you need more information or guidance, then please contact technical support.

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