PureMessagefor Microsoft Exchange: installation stops with error 0x8004e00f

  • Article ID: 16476
  • Updated: 08 Oct 2008

When trying to install PureMessage for Microsoft Exchange, installation stops and a message is displayed:

Setup was unable to install the end user website.
Error details: COM error-code 0x8004e00f : COM+ was unable to talk to the Microsoft Distributed Transaction Coordinator

A similar error message is described in knowledgebase article 33415.

Sophos product and version
PureMessage for Microsoft Exchange, version 3.0

Operating system
Windows 2000/2003 Server

What to do

  1. Open Windows Services.
  2. In the Services list, right-click Distributed Transaction Coordinator, and select Stop.
  3. Right-click the MSDTC service, and select Properties.
  4. Select the Log On tab.
  5. Under the 'Log on as' section, click 'This Account'.
  6. In the account entry box, type NT Authority\NetworkService. Leave the Password blank. Click OK.
  7. Right-click the MSDTC service, and select Start.
  8. Exit Windows Services.
  9. Re-run the PureMessage installation by double-clicking setup.exe from C:\pmex_30 or the installation CD.

If you need more information or guidance, then please contact technical support.

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