Shortcut to the Sophos Network Communication Report is removed

  • Article ID: 120864
  • Updated: 14 May 2015


The shortcut to the 'Sophos Network Communication Report' is removed after upgrading to Sophos Remote Management System (RMS) Version 4.0 on a computer running Sophos Update Manager (SUM).

First seen in
Sophos Update Manager 1.5.2
Sophos Anti-Virus for Windows 2000+


From RMS Version 4.0 and later, if SUM is installed on a computer it will be responsible for keeping RMS up to date.

If RMS Version 3.0 was previously installed and managed by Sophos AutoUpdate, on upgrade to RMS Version 4.0, RMS will be removed as part of this upgrade process so it can be managed exclusively by SUM.

What To Do

The report is still generated and maintained by the Sophos Message Router service (RouterNT.exe) and can therefore still be viewed from the following location:

  • XP/2003: C:\Documents and Settings\All Users\Application Data\Sophos\Remote Management System\3\Router\NetworkReport\ReportData.xml
  • Vista+: C:\ProgramData\Sophos\Remote Management System\3\Router\NetworkReport\ReportData.xml

If required a new shortcut to the file can be created.

If you need more information or guidance, then please contact technical support.

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