Sophos endpoint shield does not display a warning when on-access scanning is switched off

  • Article ID: 120679
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  • Updated: 27 Feb 2014


You open the main Sophos endpoint program and the left-hand panel shows that on-access is disabled, however the Sophos endpoint shield, in the system tray, does not show a matching warning that the on-access scanner is disabled

If you have disabled on-access the scanner, why is this not reflected in the system tray icon?

First seen in
Sophos Anti-Virus for Windows 2000+ 10.3.1.


Desktop messaging as described in article 113287 is disabled.

What To Do

For the shield to display status information you must re-enable at least one option under desktop messaging.  See article 113287 for more information on desktop messaging and watch the video below to see the problem and resolution.

If you need more information or guidance, then please contact technical support.

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