'Error unable to get local issuer certificate getting chain' when running the Sophos Mobile Control SSL certificate wizard

  • Article ID: 120076
  • Rating:
  • 18 customers rated this article 1.6 out of 6
  • Updated: 02 Mar 2015


Using the SSL certificate provided with Sophos Mobile Control, I receive the error below when importing the certificate files.

ERROR: Loading 'screen' into random state - done
Error unable to get local issuer certificate getting chain.

First seen in
Sophos Mobile Control


The reason for this error is most likely because the intermediate or CA certificate do not match the information given in your private key file.
Each certificate is signed by a specific CA certificate and perhaps by a specific intermediate CA certificate.
One of the used certificates does not match the certificates used for your private key.

What To Do

In order to successfully complete the SSL certificate wizard, you must use the correct intermediate and CA certificates.
We recommend contacting your SSL certificate vendor to get the correct CA files.

If you need more information or guidance, then please contact technical support.

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