How to activate the supervised mode on an iOS device

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  • Updated: 24 Feb 2016

This article describes how to get an iOS device into the supervised mode via the Apple Configurator.

To do so, you require an Apple Computer running Mac OS X Mountain Lion 10.8 or Mac OS X Mavericks 10.9

The current "Apple Configurator 2" only runs on Mac OS X 10.11.1 or later

Known to apply to the following Sophos product(s) and version(s)
Sophos Mobile Control

Operating systems
iOS 6 or higher

What To Do

Important: Setting a device into the supervised mode will result in a complete device reset including the deletion of personal data stored on the phone.

If you have still installed the first version of Apple Configurator follow the steps below:

  1. Attach your iOS device to the Mac where you have installed the Apple Configurator
  2. Run the Apple Configurator. You have to prepare your device for the supervised mode first.
  3. In the header of the Configurator, click on the 'Prepare' button.
  4. In the appearing view switch the Supervision button to 'On'.
  5. Configure everything else as required.
  6. When you are ready to prepare the device for supervision, click 'Prepare' on the bottom of the Configurator.
    Note: If the device should be attached to the Apple Configurator again after it was added to the Sophos Mobile Control mobile device management, we recommend to disable the setting 'Remove apps and profiles Configurator did not install'. Otherwise the profiles installed during the Sophos Mobile Control rollout will be removed and the device is not managed anymore. To change this setting open 'Apple Configurator' in the menu bar of your Mac and select 'Preferences'. Remove the mark of the check box next to the above mentioned setting.
  7. Confirm the appearing message to continue with the process by clicking the 'Apply' button.
  8. The device will now be wiped and set up as a new iOS device.
  9. After the process went through successfully the device is in the supervised mode.
  10. You can now register your device on a Sophos Mobile Control server using the given product functionality of Sophos Mobile Control.

If you are starting with Apple Configurator 2, you have to follow these steps

  1. Download and install the Apple Configurator 2 on your Mac. The software is for free and can be downloaded via iTunes
  2. Attach your iOS device to the Mac where you have installed the Apple Configurator 2
  3. Run the Apple Configurator
  4. Within the "All devices" view mark the iOS device in question
  5. Once marked, click the "Prepare" button in the header
  6. From the "Configuration" drop down, select "Manual" and click "Next"
  7. Within the "Enroll in MDM Server" screen, select "Do not enroll in MDM" and click "Next"
  8. In the "Supervise Devices" view make sure the checkbox for "Supervise devices" is marked. Click "Next"
  9. At the "Assign to Organization" screen keep the "New organization" if you haven't configured one yet and click "Next"
  10. Add your company details as necessary in the "Create an Organization" view and click "Next"
  11. If you don't have a supervision identity yet, select "Generate a new supervision identity" and click "Next"
  12. Within the "Configure iOS Setup Assistant" view, select the steps you want to be presented to the user when setting up the device
  13. Once done, click the "Prepare" button.
  14. You will be asked to enter your password to make changes to your "Certificate Trust Settings"
  15. Enter your password and click "Update settings"
  16. The device will now be prepared and reset.

If you need more information or guidance, then please contact technical support.

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