When installing the Sophos Cloud Mac client you receive the error message:
Download failed. Check your internet connection and try again. Contact your computer systems administrator or Sophos Technical Support for further assistance.
In the system logs you see the error message:
Sophos Bootstrap Downloader
[SMEDownloadController.m:[lineNumber]] Download failed with error. (Failed to get remote version)
First seen in
Sophos Cloud Managed Endpoint 9.1.3 (Mac)
Providing your internet connection is working this should be a transient error, however if this persists please see the What To Do section below:
What To Do
- Download the latest version of SophosInstall.zip from Sophos Cloud.
- Re-Run the new Sophos Cloud for Mac installer.