Windows apps fail to connect when using a Sophos Web appliance proxy

  • Article ID: 119753
  • Updated: 23 Oct 2015


You cannot connect to any website or online service with a Windows 8 metro app. Opening the desktop version of IE connects properly.

The metro IE or other metro apps fail to connect to the internet unless you uncheck the "use a proxy server for your LAN" checkbox via Desktop version IE.

Note:  Windows updates may also fail as well.

First seen in
Sophos Web Appliance WS500

Operating systems
Windows 8


The failure is due to proxy settings.

What To Do

See the following Microsoft resources for further information and solutions.

If you need more information or guidance, then please contact technical support.

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