Where is my activation email for Sophos Cloud?

  • Article ID: 119594
  • Rating:
  • 311 customers rated this article 4.4 out of 6
  • Updated: 26 Nov 2014

This article offers a few basic steps to help you locate the Sophos Cloud activation email prior to raising a case with Sophos Support.

Applies to the following Sophos product(s) and version(s)
Sophos Cloud

What To Do

The following steps should typically help you track down the Sophos Cloud activation email:

  • If it hasn't been more than 10 minutes from registering, we suggest you wait a few more minutes.
  • Check your spam or junk mail folder for an email from Sophos.  Occasionally legitimate emails do get blocked.  The activation email comes from the address: 'noreply@sophos.com'.
  • Check article 121670 which details if there is any scheduled maintenance is being performed that would prevent activation emails being sent.
  • Attempt to re-register.

If after following the above suggestions you still are unable to find the activation email we suggest you contact customercare@sophos.com.

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If you need more information or guidance, then please contact technical support.

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