Exchange store scanning fails to scan any items

  • Article ID: 119506
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  • Updated: 24 Dec 2013


Within Activity Monitor the Exchange Store items Scanned value remains at 0, indicating that no items are being scanned.

First seen in
PureMessage for Microsoft Exchange 4.0


PureMessage uses Exchange Web Services to scan the information store and this requires the Exchange Autodiscover service to be correctly configured. This issue is caused due to the Exchange Autodiscover service not being configured correctly.

What To Do

Follow the instructions in the below Microsoft article:

Configure Exchange ActiveSync Autodiscover Settings

If you need more information or guidance, then please contact technical support.

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