Sophos Mobile Security management is an optional Sophos Mobile Control module. If you did not purchase a Sophos Mobile Security license, this knowledgebase is not required.
Sophos Mobile Security is a security app for Android phones and tablets that protects devices from malicious apps and assists end users in detecting apps permissions that could be a security risk.
For managing the Sophos Mobile Security app from Sophos Mobile Control, a license needs to be available and activated in the Sophos Mobile Control web console
The Sophos Mobile Security key can found under the product component of SMC under your Sophos License Schedule, if this is not the case please follow the steps under 'What to do' as your licensing may have been issued prior to the announcement of this product.
Known to apply to the following Sophos product(s) and version(s)
Sophos Mobile Security Enterprise 2.x
Sophos Mobile Control 3.0
What To Do
- Contact your local region Customer Care team, if no contact details are available please contact Sophos Sales via http://www.sophos.com/en-us/about-us/contact-us.aspx
- Provide the license number relating to your Sophos product that is affected, this can be found on your Sophos License Schedule
- We will check our systems to ensure that a Sophos Mobile Security - Enterprise key has not already been generated, or generate a new key for you.