Incompatible devices that should not be used with Sophos Mobile Control

  • Article ID: 118886
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  • Updated: 06 Jun 2014

This article lists devices which are not usable together with Sophos Mobile Control along with the reasons for the incompatibility.

Applies to the following Sophos product(s) and version(s)
Sophos Mobile Control

Incompatible devices

Note: Most times the incompatibility is due to a customization of the operating system by the device vendor or provider

Device Provider Problem description
HTC Vivid AT&T The device does not show the device administrator settings. Activating the device admin is possible once the SMC app asks for it.
Afterwards, it is not possible to deactivate the device admin again. A manual uninstall is not possible.
In addition, the 'Allow unknown sources' settings disappears once a device admin is activated.
HTC and AT&T have confirmed that this is a known issue with the device which will probably not be fixed.

If you need more information or guidance, then please contact technical support.

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