Sophos Anti-Virus for Linux / Unix v9: "Failed to find suitable product in warehouse at sdds:SOPHOS"

  • Article ID: 118702
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  • Updated: 13 Aug 2015


Standalone updates from Sophos are failing with the following error:

$ /opt/sophos-av/bin/savupdate -v5
SOPHOS source is either SOPHOS, or the warehouse update source address.
Failed to find suitable product in warehouse at sdds:SOPHOS.
Failed to replicate from all update sources

First seen in
Sophos Anti-Virus for Linux 9.0.0

Operating systems
Linux / UNIX


The configured credentials do not have access to the Sophos Anti-Virus software subscription. 

What To Do

Confirm that your licence schedule includes Sophos Anti-Virus for Linux version 9.

To check the available software for your license, please contact Sophos Technical Support.



If you need more information or guidance, then please contact technical support.

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