Windows 'Server Manager' displays an alert due to the 'Sophos Web Intelligence Update' service not being started as a service configured to be an automatic start-up.
First seen in
Sophos Anti-Virus for Windows 2000+
Windows Server 2012
This is expected behavior for this service, the service does not need to be running permanently. The service is only started when the Sophos Web intelligence component is updated.
What To Do
It is not recommended that the service is set to manual as this will prevent the component from being updated. It is however possible to un-check the 'Sophos Web Intelligence Update' service from the list of services being monitored:
From the 'Server Manager Dashboard', within 'Local Server' and/or 'All Servers' click on 'Services'.
- In the 'Services Detail View', click on the 'Services' drop down menu
Note: If the drop down menus are not visible, select the 'Show Alert Criteria' button on the top right of the window.
- Un-check the 'Sophos Web Intelligence Update' service.
- Click OK
For more information see the Microsoft TechNet link below.